Support Medical Secretary - Digestive Emergency Surgical Care Group

To provide a comprehensive administration/audio typing service in dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover working where possible.

• Type dictation from audio transcription of clinical correspondence and documentation.
• Quality check documentation completed in clinical administration support.
• Ensure appropriate follow up arrangements/investigations are in place. Liaise with personal medical secretary of speciality accordingly.
• Complete any tertiary referrals to external Trusts and ensure these are completed on the PAS system. Keep track of referrals to ensure patient is promptly reviewed. Check that follow up appointments are arranged in conjunction with patient pathway.
• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Accurate use of patient information using the Patient administration System (PAS), including registration screen, checking patient details are correct, tracking of case-notes.
• Ensure all letters and discharge summaries are copied to the appropriate professionals, including patients.
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.
• Take minutes of meetings, circulating to relevant groups.
• Obtain information as requested by line manager.
• Attend appropriate training, meetings and education sessions when required.
• Work with managers to review working practices, ways of working and find solutions to problems.
• Work with managers to improve quality and range of services, with resources being managed according to agreed policies and procedures.
• Ensure all mandatory training is up to date and report accordingly.
• General office duties, including incoming and outgoing mail, e-mail, fax, photocopying. Participate in housekeeping of office environment.
• Make New and Follow up appointments

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit their careers page.

Essential: - Educated to GCSE/O Level standard/equivalent; - RSA/OCR Level II or equivalent; - Word Processing/Audio typing Skills; - Knowledge of medical terminology and secretarial procedures

Essential: - Excellent I.T. skills with knowledge and experience of all Microsoft office packages; - Experience working in an NHS office environment

Essential: - Excellent communication skills; - Able to use own initiative and respond to new challenges; - Self motivated and able to work with limited supervision; - Manage/prioritise own workload; - Ability to accurately maintain computerise and manual filing/documentation system; - Ability to work as part of a team; - Ability to manage difficult/sensitive situations; - Ability and willingness to undertake further training as required

Desirable: - Knowledge of internal PAS system; - Ability to supervise and motivate a team; - Time management skills; - Excellent interpersonal and influencing skills; - Understanding of Trust internal policies as appropriate

Essential: - Able to adopt flexible approach when required; - Ability to build and maintain good working relationships

Essential: - Understanding of confidential nature of role and awareness of Data Protection Act