Support Secretary

Key responsibilities1. Type dictation from audio transcription of clinical correspondence anddocumentation.2. Quality check documentation completed in clinical administration support.3. Ensure appropriate follow up arrangements/investigations are in place. Liaisewith personal medical secretary of speciality accordingly.4. Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.5. To answer the telephone promptly and politely, telephoning patients whereappropriate using tact, discretion and empathy in all situations.7 Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes.

9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.10. Ensure efficient audit processes in place concerning correspondence toensure quality levels maintained and rectify accordingly.

Key responsibilities1. Type dictation from audio transcription of clinical correspondence anddocumentation.2. Quality check documentation completed in clinical administration support.3. Ensure appropriate follow up arrangements/investigations are in place. Liaisewith personal medical secretary of speciality accordingly.4. Complete any tertiary referrals to external Trusts and ensure these arecompleted on the PAS system. Keep track of referrals to ensure patient ispromptly reviewed. Check that follow up appointments are arranged inconjunction with patient pathway.5. To answer the telephone promptly and politely, telephoning patients whereappropriate using tact, discretion and empathy in all situations.7 Accurate use of patient information using the Patient administration System(PAS), including registration screen, checking patient details are correct,tracking of case-notes.

9. Ensure all letters and discharge summaries are copied to the appropriateprofessionals, including patients.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospitalis the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page

Essential: - Educated to GCSE/O Level standard/equivalent; - RSA/OCR Level II or equivalent; - Word Processing/Audio typing Skills; - Knowledge of medical terminology and secretarial procedures

Essential: - Excellent I.T. skills with knowledge and experience of all Microsoft office packages; - Experience working in an NHS office environment

Essential: - Excellent communication skills; - Able to use own initiative and respond to new challenges; - Self motivated and able to work with limited supervision; - Manage/prioritise own workload; - Ability to accurately maintain computerise and manual filing/documentation system; - Ability to work as part of a team; - Ability to manage difficult/sensitive situations; - Ability and willingness to undertake further training as required

Desirable: - Knowledge of internal PAS system; - Ability to supervise and motivate a team; - Time management skills; - Excellent interpersonal and influencing skills; - Understanding of Trust internal policies as appropriate

Essential: - Able to adopt flexible approach when required; - Ability to build and maintain good working relationships

Essential: - Understanding of confidential nature of role and awareness of Data Protection Act