UEM Receptionist

• To maintain a high level of customer care at all times. To liaise andcommunicate effectively and sympathetically with all visitors andpatients to the department.
• Monitor the welfare of patients in the waiting area and notify a memberof the clinical team if concerned about a patient wellbeing. Escalating when there are patients that are deteriorating in the waiting area.
• To cover service needs across all receptionist roles in the UEMdirectorate.
• To ensure the electronic patient record in Cerner is as up to date andaccurate as possible, to the best of our knowledge. Ensure that patient records, notes, letters etc. are prepared and scanned within the agreed timescale.
• To participate in any induction or training opportunities.
• To assist and carry out any patient surveys or questionnaires.
• To assist in the induction and training of new clerical staff in the department.

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviews, please view the Job Description attachment with the job advert.

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview.

Environmental sustainabilityClimate change and poor air quality is a health emergency that harms people's health and wellbeing and widens health inequalities. The Trust is also committed to reducing its impact on the environment by reducing our greenhouse gas emissions to Net Zero by 2045. All our employees have a role to play, and we have an active green network that supports staff to act in ways that ensures that our services are efficient, sustainable and reduce our impact on the environment www.imperial.nhs.uk/about-us/our-strategy/green-plan.

Essential: - Good General Education; - GCSE English Language; - GCSE Maths

Desirable: - Administration qualification

Essential: - Experience working in an office environment.; - Experience of working in a customer focus environment.; - Experience of working in a high-pressure environment

Desirable: - Reception experience; - Ability to prioritise workload; - Experience of working in a hospital setting / NHS experience; - 1 year experience working in an office environment.

Essential: - Excellent communication skills; - Methodical and accurate; - Good keyboard skills; - Ability to work under pressure; - Prioritisation skills; - Ability to cope with demanding workload; - Ability to work in shift patterns including night shifts / weekends

Desirable: - Microsoft windows skills; - Knowledge of Cerner and other in house ICT systems.; - Ability to work in an environment that (copilot). Diverse population / demographic that we serve.