Waiting List and Bookings Officer

The successful candidate will have excellent communication and interpersonal skills across a multi-disciplinary team and excellent organisational and time management skills with the ability to prioritise tasks.

• The post holder works in a multidisciplinary administration team consisting of receptionists, secretarial and waiting list staff.
• To undertake a range of duties to ensure an accurate and efficient waiting list and bookings service is available to specialised medical units within the Radiology Directorate.
• To act as a first point of contact for the unit and co-ordinate all patient appointments and enquiries using initiative to discern between queries ensuring minimum interruption to the unit or immediate response depending upon appropriate action.
• To be responsible for the achievement of all NHS Waiting Time targets including but not excusive to Cancer Waits, Diagnostic and Therapeutic Waits.
• To work on a rotational basis covering reception duties.
• To participate in all aspects of the administration service within Radiology.

Whilst Newcastle Hospitals are a forward thinking and highly innovative organisation, the use of Third-Party Artificial Intelligence (AI) presents a risk to the integrity of our Recruitment & Selection processes. If you use AI, and it poses a risk to the integrity of your individual application or to the recruitment process, we may withdraw your application at any stage of the process.

As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.

With around 2 million contacts with patients every year, we deliver care from:

• Royal Victoria Infirmary (RVI)
• Freeman Hospital
• Newcastle Dental Hospital
• Cramlington Manor Walks
• Urgent treatment centres
• Newcastle Fertility Centre
• Northern Centre for Cancer Care, North Cumbria
• Northern Genetics Service

These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.

We also have offices at Regent Point in Gosforth and community sites.

Please see attached information on what Staff Benefits we have to offer at our Trust under 'Documents to download' or 'Supporting documents'.

For further information on The Newcastle upon Tyne Hospitals NHS Foundation Trust please visit: Careers | Newcastle Hospitals | NHS | Newcastle Hospitals and Newcastle Hospitals NHS Foundation Trust

Essential: - NVQ level 3 or equivalent or equivalent experience; - Educated to GCSE level, with GCSE Grade 4 or above in English or equivalent or relevant experience

Desirable: - Minimum of 5 GCSEs grade 4 or above including Mathematics and English or equivalent

Essential: - ECDL, Microsoft Office Specialist or equivalent experience; - Significant experience in an administrative role in an NHS / health care environment or comparable organisation; - Experienced in Microsoft Office packages (Excel, Word, etc); - Have a familiarity with Hospital Information Management Systems such as PAS and of medical terminology; - Knowledge of NHS Waiting Times Directives; - Knowledge of Confidentiality; - Experience in efficient, accurate, high-volume date; - Have an understanding of the NHS, including recent reforms such as Freedom of information, Caldecott Guardians

Desirable: - Previous experience in a higher clerical role; - Knowledge of Radiology Waiting Time Directives and pathways

Essential: - Excellent communication and interpersonal skills across a multi-disciplinary team; - Excellent organisational and time management skills with the ability to prioritise tasks; - Articulate with excellent communication and interpersonal skills - must be mature and able to communicate information to patients, emphasise and deal sympathetically with matters of a sensitive nature (recent diagnosis of cancer, LMP, patients requiring Hystro appointments etc.); - Possess a high degree of judgement