(**) Ward Clerk- Gosfield Acute Frailty Unit

In this fast-paced and rewarding role, you'll be at the heart of Gosfield Acute Frailty Unit and Frailty Ambulatory (FAB) Clinic--supporting patients, assisting clinical teams, and helping to keep the department running smoothly. Every day brings new challenges and opportunities to make a meaningful difference in the patient journey.

Play a key role in creating a smooth, welcoming experience for all patients entering the G-AFU.

Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.

Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.

Be the friendly first point of contact--arrival of clinic patients, handling enquiries, providing information, and helping patients navigate their visit.

Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.

Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed.

Contribute to a safe, well-organised environment by upholding confidentiality, data accuracy, and Trust policies.

For more detail about the role and its responsibilities, we encourage you to explore the full Job Description attached to this advert. It provides a clear picture of what you can expect day-to-day and how youll contribute to the smooth running of our service.

Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

Essential: - Good general education (e.g., GCSEs or equivalent), including English and Maths.; - Knowledge of basic administrative procedures and office practices.; - Understanding of confidentiality, data protection, and accurate data handling

Desirable: - NVQ Level 2/3 in Business Administration or equivalent qualification.; - Knowledge of medical terminology; - Familiarity with Trust systems such as Careflow, Lorenzo, or Teletracking

Essential: - Excellent communication skills, both face-to-face and over the phone.; - Strong organisational skills with the ability to prioritise tasks in a busy, fast-paced environment; - Confident in using IT systems, including electronic patient record systems or similar databases.; - High attention to detail and accuracy when entering or updating information; - Ability to work effectively both independently and as part of a team; - Ability to remain calm, professional, and patient-focused under pressure

Desirable: - Ability to produce basic reports or collate activity data; - Ability to support service improvement and contribute ideas to enhance patient experience

Essential: - Experience in an administrative or customer-facing role; - Experience managing and maintaining records or data entry

Desirable: - Previous experience working in a healthcare or hospital environment.; - Experience supporting clinical teams or working in a reception/front-of-house role; - Experience booking appointments or scheduling patient pathways

Essential: - Friendly, approachable, and patient-centred attitude.; - Reliable, proactive, and willing to take initiative; - Flexible and adaptable to changing priorities in a clinical environment.