Administrator

Are you a highly organised administrator with excellent customer service skills and a passion for supporting patient care?

We are looking for an enthusiastic and proactive Administrator to join our Bladder and Bowel Service (BABS).

As a key member of the team, you will provide comprehensive administrative support to specialist clinicians and help ensure patients receive a responsive, efficient and high-quality service. You will manage referrals, coordinate appointments and clinics, maintain accurate records, respond to enquiries from patients and professionals, and support the smooth day-to-day running of the service.

This is an exciting opportunity for someone who enjoys working in a busy environment, can confidently manage competing priorities and is committed to delivering excellent customer service.

BABS operates a flexible hybrid working model. Staff are expected to work from an office base for part of their working week and travel across the BNSSG area as required for meetings, training, service delivery, covering staff absences and other operational service needs.

This role is 26 hours per week and can be worked over 3.5 days or 4 -5 shorter days within our core opening hours Monday - Friday 8:30-16:30.

• Provide comprehensive administrative support to BABS..
• Act as a first point of contact for patients, carers, healthcare professionals and partner organisations.
• Manage referrals and associated administrative processes in line with service procedures and operational protocols.
• Coordinate and schedule clinical appointments, clinics, meetings and service activities.
• Maintain accurate patient and service records in accordance with information governance requirements.
• Support the patient journey by ensuring timely communication and effective coordination of appointments and correspondence.
• Respond to enquiries professionally and signpost patients and professionals to appropriate resources or clinical colleagues.
• Support the collection, monitoring and reporting of service data and performance information.
• Provide administrative support for recruitment, audits, meetings and service improvement activities.
• Work collaboratively with colleagues to ensure daily administrative functions are maintained, including providing cover during periods of absence.
• Contribute to a positive team culture that reflects Sirona's values of "Taking it Personally".

Ever dreamt about a career that sparks excitement and fosters your professional growth? Picture yourself waking up eager to make a real difference in our community, surrounded by teams who value your unique ideas.

We are Sirona care & health - England's largest provider of Adult's and Children's Community Services and we'd love for you to join us in Bristol, North Somerset or South Gloucestershire.

Agenda for Change Salary, full NHS benefits, 27+ days' annual leave, and participation in the NHS Pension Scheme - just a glimpse of the benefits you'll receive.

We welcome and encourage all applicants. We are committed to having a workforce that reflects the communities we support and are proactively seeking to improve the diversity of our workforce. We know diversity fosters creativity and innovation.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where all belong. We aim to draw upon the widest possible range of views and experiences to meet the changing needs of our colleagues, partners and communities we serve.

Whether you're starting your journey in healthcare, looking for a fresh challenge within the NHS, or contemplating a career change, don't be daunted by the prospect of something different - we create development opportunities for all our colleagues and apprentices.

Interested? View our benefits leaflet which you can find attached to this vacancy.

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Please see the attached Job Description for a full list of duties and responsibilities before applying for this position.

Please note, we cannot offer a Certificate of Sponsorship for this role.If you currently require a visa to work in the UK, there must be a minimum of 14 months remaining until the expiry date. If you do not disclose your expiry date within your application, it may not be considered. Please only provide the expiry date and not your share code within your application.

If you refer to qualifications or employment within your supporting statement, that has not been included in your Qualifications, Training or Employment History, this information may be discounted.

Communication

• Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).
• Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively
• Positive approach to change

Planning

• Prioritises own work to meet deadlines in conjunction with colleagues and prioritises on-going work with guidance.
• Develops rotas, resolves conflicting diary appointments/schedules
• Expected to follow standard operating procedures (SOPs) and policies to support your role and contribute to ideas for service improvements, e.g. data collection
• Manage referrals using the medical record system and process all associated tasks within service operational protocols including flagging any urgent referrals

Communication

• Will be expected to respond appropriately to unexpected and challenging situations which may include contact with patients in emotional situations maintaining a calm and professional approach (support available).
• Liaises with colleagues, patients/clients and/or external contacts regarding complex messages and patient queries including sensitive information to help the team/service run efficiently and effectively
• Positive approach to change

Planning

• Prioritises own work to meet deadlines in conjunction with colleagues and prioritises on-going work with guidance.
• Develops rotas, resolves conflicting diary appointments/schedules
• Expected to follow standard operating procedures (SOPs) and policies to support your role and contribute to ideas for service improvements, e.g. data collection
• Manage referrals using the medical record system and process all associated tasks within service operational protocols including flagging any urgent referrals

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Sirona care & health CIC

Address

Southmead Health Centre

Ullswater Road

Bristol

BS10 6DF

United Kingdom

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)

Employer name

Sirona care & health CIC

Address

Southmead Health Centre

Ullswater Road

Bristol

BS10 6DF

United Kingdom

Employer's website

https://www.sirona-cic.org.uk/ (Opens in a new tab)