Band 4 Patient Pathway Navigator Oncology

General administrative duties for the department such as faxing, filing of all correspondence (including patient letters until EDRM introduced), results, photocopying and distribution of mail - identify and action any correspondence suitable for own response - produce relevant correspondence for consultant's reply.

• Ensure copies of letters, discharge summaries etc. are sent within the agreed timeframe where appropriate.
• Review the actions and instructions generated from the transcription service when requested.
• Support the team in answering telephone calls and dealing with enquiries in a helpful and courteous manner, using initiative and discretion or directing the call to the appropriate staff member.
• Ensure requests from clinicians/nursing staff for clinic changes, cancellations and creations are processed with the appropriate team in accordance to Trust policy.
• Respond to requests from clinicians to type up urgent letters when required.
• Ensure all patient demographics and contact details are kept up to date on Cerner.
• When accessing patient records ensure computerised tracking systems are used appropriately.
• Phone patients to provide instructions, reminders and information where necessary.
• Attend and participate in meetings relevant to the role as required.
• Provide patient navigation services for satellite and off site locations.

Patient Pathway Navigator Band 4 - Oncology

We are looking for a patient pathway navigator to join our dynamic team in the Oncology Department of the Royal Free

Our team has pioneered the implementation of the new patient pathway roles with great success - and if you feel you could contribute to our continuing to provide a vital, efficient, much praised and empathetic service for our patients we would be delighted to hear from you.

The role would be based at the Royal Free Hospital and would be working as an integral member of the Clinical/Admin team consisting of three Medical Oncology Consultants, one SPR, a Research Nurse and two CNSs. You would be an important part of the team providing cohesive and efficient administrative support along with attending team meetings, MDTs and clinics.

You would be part of the patient pathway from referral to discharge and would be the patients' first port of call when they need guidance through what is often a difficult and distressing time in their lives. You would need to have a calm professional appearance and be happy to always go the extra mile to help.

• Typing and data-entry skills
• The ability to take responsibility for ensuring that all tasks are performed in a timely and efficient manner while continuing to represent the Trust's core values in all your interactions.

For further enquires and/or to visit the department please contact

Fiona Moore - Clinical Pathway Manager x33667 or 0207 4726778

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests. Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top. For more information please follow link https://www.royalfreelondonjobs.co.uk/

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Education and professional qualifications

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent
• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems
• Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Others

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision

Personal Qualities and Attributes

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude

Royal Free World Class Values

• Demonstrable ability to meet the Trust Values

Education and professional qualifications

• RSA 2 or RSA 3 word processing/typing or equivalent experience
• Knowledge of medical terminology
• English and Maths at GCSE level or equivalent
• Diploma level qualification or equivalent experience
• Courses / further study attended to demonstrate evidence of personal development

• Previous experience of working with the public and/or patients in a healthcare environment
• Experience of interaction with all levels of staff
• Previous administrative and organisational experience
• Experience of dealing with non-routine and complex problems
• Experience of managing and prioritising own workload and working to deadlines

Skills and aptitudes

• Excellent written and verbal communication skills
• Excellent organisational skills with meticulous attention to detail
• Excellent customer care practice, being polite, sympathetic, patient and diplomatic
• Understanding patient confidentiality
• Knowledge of Cerner
• Awareness of National and Trust pathway targets (such as 18 week RTT target)
• Ability to confidently interact and share knowledge with staff at all levels
• Proof of continuous learning and development
• Ability to learn and assimilate information quickly
• Ability to use databases

Others

• Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff
• Ability to work without direct supervision

Personal Qualities and Attributes

• Ability to maintain excellent communication channels and good customer services
• Maintain a high level of professionalism in manner
• Ability to work under pressure and use own initiative to prioritise tasks
• Good interpersonal skills having a friendly and approachable manner
• Proactive, forward-thinking, quick problem solving attitude

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free hospital NHS Trust

Pond street

Hampstead Heath London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Employer name

Royal Free London NHS Foundation Trust

Address

Royal Free hospital NHS Trust

Pond street

Hampstead Heath London

NW3 2QG

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)