Booking Co-Ordinator
London North West University Healthcare NHS TrustActon Ln, London, NW10 7NS, London
Overview
This is a NHS role (permanent) with London North West University Healthcare NHS Trust based in Acton Ln, London, NW10 7NS. The advertised salary is £30,630 to £32,346. Applications close on 10 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
To provide comprehensive administration services to support all functions of St Mark's Out-patient Booking Hub in delivering an effective and timely referral management and appointment booking service for referrers and to support patients and patient carers through the patient pathway for a range of clinical services.The post holder will be required to undertake a range of tasks, including effective appointment booking, accurate data input on the relevant clinical system, processing of referrals, uploading and processing of clinical information, the use of scripts and involvement in service improvement projects on an ad hoc basis. The post holder is required to ensure that all duties are carried out to a high professional standard whilst delivering a friendly, patient-centred service.There is a long term strategy for integration of Acute and Community, resulting in all staff at the PAC being able to provide a comprehensive referral management and appointment booking service across both Community and Acute services
? To deal with incoming calls; communicating information to patients, relatives, and the general public in a calm professional manner consistent with Trust policies and procedures, whilst presenting a positive image of the service.
? To follow the Trust standard process when booking appointments for patients, ensuring that the patient is offered an appointment with an appropriate clinician and choice of location where possible, recording the appointment on the Community clinical system as per operational procedure.
? Retrieval of voicemail messages and emails on a daily basis, ensuring appropriate redirection or escalation in a timely manner.
? To send appointment notifications and reminders to patients using appropriate communication methods as outlined in the operational policy, including e-mail, letter and text messaging via the clinical system.
? To send discharge letters and other correspondence to patients and referrers as necessary.
? To escalate patient complaints to the Service Manager if the patients issues cannot be resolved.
? Regularly inform referrers and patients of current service waiting times and escalate any issues as necessary.
? To manage challenging conversations with patients when informing them of necessary appointment cancellations.
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark's Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
Please see the attached Job Description and Person Specification for further information on the key responsibilities and person requirements for this role.
- Experience in an administrative/clerical role
- Understanding of patient pathways within the NHS
- Experience in maintaining and updating databases
- Experience of working with Cerner
- Experience in an administrative/clerical role
- Understanding of patient pathways within the NHS
- Experience in maintaining and updating databases
- Experience of working with Cerner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer name
London North West University Healthcare NHS Trust
Address
St Mark's Hospital
Central Middlesex Hospital
Acton Ln, London
NW10 7NS
United Kingdom
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)
Employer name
London North West University Healthcare NHS Trust
Address
St Mark's Hospital
Central Middlesex Hospital
Acton Ln, London
NW10 7NS
United Kingdom
Employer's website
https://www.lnwh.nhs.uk (Opens in a new tab)
How this role compares
We hold 532 NHS vacancies in London that publish a salary, and their median advertised starting figure is £47,951. This role pays less than about 90% of them.
There are 3,997 NHS roles open across the UK on GovJobs right now, 658 of them in London.
You have 11 days left to apply. NHS adverts we hold typically run for around 13 days, so this is about the usual amount of time.
London North West University Healthcare NHS Trust has 11 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 28 Aug 2026, 11:03. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.