Business Change Facilitator

NHS Band 5 Salary: £32,073- £39,043 per annum

Contract Type: Temporary for 12 months

Hours per Week: 37.5 full time

Location Base: St Mary's Hospital, Parkhurst Road, Newport, Isle of Wight, PO30 5TG

Supporting the Change Manager and working with the project manager and key stakeholders in the provision and delivery of change activities and work plans for projects within the ICT transformation programme. The change management team will be instrumental in identifying and delivering benefits to ensure efficient and effective delivery of results that contribute to achieving organisational objectives.

Specific Core Functions

• Assist the Change Management Team and Service Leads in reviewing and capturing current working practices (current State) and proposing and implementing future ways of working (future state as required).
• Support with identifying emergent benefits when working through current processes with service leads.
• Capacity to provide support to the Change Management Team and Service Leads to embed process changes within the business and deliver requirements against the agreed project plans and timelines.

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this.

The single corporate service is delivered across both organisations. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally.

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and Disability, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veterans' status, colour, religion, disability, sexual orientation, and beliefs.

• Assist the Change Management Team and Service Leads in reviewing and capturing current working practices (current State) and proposing and implementing future ways of working (future state as required).
• Support with identifying emergent benefits when working through current processes with service leads.
• Capacity to provide support to the Change Management Team and Service Leads to embed process changes within the business and deliver requirements against the agreed project plans and timelines.
• Capacity to provide support and guidance to operational and clinical teams to ensure they have clarity regards the transformation programme plans and timescales.
• Escalate to Change Manager when clinical priorities are conflicted against project delivery or potential problem areas are identified
• Focus on identifying any areas of risk within project delivery and highlighting to Change Manager and Project Managers
• To provide support with data collection and collation to the Change Manager enabling them to provide governance and assurance to programme and project boards.
• Provide support and guidance on current / new clinical systems to users at all levels of the organisation.
• Be competent in developing and maintaining their own strong communication links between all stakeholders and the project team.
• To support the Change Manager in the design and delivery of relevant communications engagements such as training programs, setting up and holding workshops, visiting workplaces, meeting staff and user groups.
• Encourage and motivate stakeholders and all users to embrace change and understand potential benefits of proposed business change.

Communication and Working Relationships

• This role is essential to supporting effective communication from the Change Management Team out to all users affected by the business changes, new processes, systems and technology. Assuring staff of the importance of the relevant clinical system and communicate the project aims from a change perspective to stakeholders.
• Use effective, developed communication skills to motivate Trust staff through the delivery of the project and gain co-operation around change and procedures. Skilful negotiation and persuasive talents are a requirement of this role to gain trust and engagement.
• Facilitate meetings and workshops to gather or disseminate information. This may involve change techniques such as process mapping and benefits identification.
• Communicate any risks/issues to the Change Manager/Project Team as appropriate.
• Attendance at appropriate meetings to deliver clear updates regards the project
• Providing and receiving complex and contentious information

Analytical and Judgement

• Identify through process mapping, any risks/issues to existing processes and highlight to the Change Manager.
• Support the Change Manager in the collation of data.
• Identify and support the management of anticipated resistance
• Use judgement to analyse and compare options on a range of facts and situations

Planning and organising

• This role will require excellent organisational skills to ensure that the planning and organisation of change management activities form part of and are aligned with the overall Project Plan.
• It will involve supporting in delivering the plan and delivery of complex work packages to support the necessary changes required in the organisation.
• It will be necessary to plan and organise meetings and assist in presentations from the Change Management Team to ensure full communication and engagement with stakeholder. This is likely to be challenging when presented with tight delivery dates.
• It will also be necessary to organise a range of tasks and work packages and meetings to resolve risks and issues which may lead to the adjustment of plans.

For full job details and personal specification please refer to enclosed job description.

• Assist the Change Management Team and Service Leads in reviewing and capturing current working practices (current State) and proposing and implementing future ways of working (future state as required).
• Support with identifying emergent benefits when working through current processes with service leads.
• Capacity to provide support to the Change Management Team and Service Leads to embed process changes within the business and deliver requirements against the agreed project plans and timelines.
• Capacity to provide support and guidance to operational and clinical teams to ensure they have clarity regards the transformation programme plans and timescales.
• Escalate to Change Manager when clinical priorities are conflicted against project delivery or potential problem areas are identified
• Focus on identifying any areas of risk within project delivery and highlighting to Change Manager and Project Managers
• To provide support with data collection and collation to the Change Manager enabling them to provide governance and assurance to programme and project boards.
• Provide support and guidance on current / new clinical systems to users at all levels of the organisation.
• Be competent in developing and maintaining their own strong communication links between all stakeholders and the project team.
• To support the Change Manager in the design and delivery of relevant communications engagements such as training programs, setting up and holding workshops, visiting workplaces, meeting staff and user groups.
• Encourage and motivate stakeholders and all users to embrace change and understand potential benefits of proposed business change.

Communication and Working Relationships

• This role is essential to supporting effective communication from the Change Management Team out to all users affected by the business changes, new processes, systems and technology. Assuring staff of the importance of the relevant clinical system and communicate the project aims from a change perspective to stakeholders.
• Use effective, developed communication skills to motivate Trust staff through the delivery of the project and gain co-operation around change and procedures. Skilful negotiation and persuasive talents are a requirement of this role to gain trust and engagement.
• Facilitate meetings and workshops to gather or disseminate information. This may involve change techniques such as process mapping and benefits identification.
• Communicate any risks/issues to the Change Manager/Project Team as appropriate.
• Attendance at appropriate meetings to deliver clear updates regards the project
• Providing and receiving complex and contentious information

Analytical and Judgement

• Identify through process mapping, any risks/issues to existing processes and highlight to the Change Manager.
• Support the Change Manager in the collation of data.
• Identify and support the management of anticipated resistance
• Use judgement to analyse and compare options on a range of facts and situations

Planning and organising

• This role will require excellent organisational skills to ensure that the planning and organisation of change management activities form part of and are aligned with the overall Project Plan.
• It will involve supporting in delivering the plan and delivery of complex work packages to support the necessary changes required in the organisation.
• It will be necessary to plan and organise meetings and assist in presentations from the Change Management Team to ensure full communication and engagement with stakeholder. This is likely to be challenging when presented with tight delivery dates.
• It will also be necessary to organise a range of tasks and work packages and meetings to resolve risks and issues which may lead to the adjustment of plans.

For full job details and personal specification please refer to enclosed job description.

• Exceptional communication skills, both written and verbal.
• Excellent active listening skills.
• Ability to clearly articulate messages to a variety of audiences.
• Ability to establish and maintain strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Forward looking with a holistic approach. Organized with a natural inclination for planning strategy and tactics.
• Problem solving and root cause identification skills.
• Able to work effectively at all levels in an organization.
• Must be a team player and able to work collaboratively with and through others.
• A solid understanding of how people go through a change and the change process.
• Experience and knowledge of change management principles, methodologies and tools.
• Familiarity with project management approaches, tools and phases of the project lifecycle.

• Degree or equivalent experience.
• GCSE C or above in English and Maths.
• Understanding of operational administrative and clinical processes and procedures across relevant service areas gained from experience in a clinical or oper