Business Services Co-ordination and Improvement Officer
Durham County CouncilAnnand House, Meadowfield, North East
Overview
This is a local council role (permanent, full time) with Durham County Council based in Annand House, Meadowfield. The advertised salary is Grade 6 - £28,142- £31,022 (Pay award pending). Applications close on 6 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
A fantastic opportunity has arisen within Business Services for a full-time Co-ordination and Improvement Officer, based at Annand House in Meadowfield, supporting the Community Protection and Fleet teams.
This is a varied and rewarding role where you will play an important part in improving processes, supporting colleagues and helping our services run as efficiently and effectively as possible.
WHAT IS INVOLVED?
You'll have an important role in keeping our services organised and continually looking for ways to improve. Your responsibilities will include:
- Developing and improving processes and ways of working.
- Developing and maintaining procedure guidance notes across all functions.
- Challenging existing processes and identifying opportunities to streamline and improve them.
- Training and mentoring new and existing staff, including apprentices.
- Prioritising and allocating incoming work requests.
- Working closely with the Senior Co-ordinator to support the effective delivery of the service.
- Providing support across other service areas and locations where required to help with performance and development.
WHAT WILL I NEED?
We're looking for a professional, enthusiastic and motivated team player who takes pride in providing an excellent customer service.
- An excellent communicator who can build positive working relationships.
- Well-organised, flexible and able to manage changing priorities.
- Comfortable working under pressure and to tight deadlines, while maintaining a high level of accuracy.
- Confident using IT systems and able to learn new systems and processes.
- Able to work independently, using your own initiative and judgement.
- Someone who enjoys identifying improvements and finding practical solutions.
You must hold an NVQ Level 3 in Business Administration or an equivalent qualification.
The role may require you to work at other locations to support the performance and development of other service areas.
If you're ready to bring your organisational skills, ideas and enthusiasm to a role where you can make a real difference, we'd love to hear from you.
For further information regarding this vacancy please contact Jamie Thompson | Jamie.Thompson@durham.gov.uk to arrange an informal discussion.
INTERVIEWS
It is anticipated that interviews will be held on Tuesday 15 September at Meadowfield Depot.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
OUR OFFER TO YOU
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable. Explore the full range of rewards and benefits on our website
Rewards and benefits are subject to individual terms and conditions.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
Please note, we do not accept CVs. All applications must be submitted online via the Northeast Jobs portal. Use the ‘Person Specification’ section of the form to clearly demonstrate how you meet the essential (and where possible, desirable) criteria. Applications that do not evidence the essential requirements will not be shortlisted.
Please visit our website to understand our position on using AI to support your application and for guidance on completing your application.
If you require assistance when applying for this role, please contact our Recruitment Helpdesk on 03000 26 27 27, or via email RecruitmentResources@durham.gov.uk
All correspondence relating to your application will be sent from donotreply@northeastjobs.org.uk. Kindly check your spam/junk folder regularly to ensure you don’t miss any updates.
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How this role compares
We hold 350 council vacancies in North East that publish a salary, and their median advertised starting figure is £33,699. This role pays less than about 73% of them.
There are 4,945 council roles open across the UK on GovJobs right now, 555 of them in North East.
You have 7 days left to apply. Council adverts we hold typically run for around 26 days, so this is a shorter window than usual.
Durham County Council has 62 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Northeast Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 28 Aug 2026, 15:09. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Northeast Jobs. Applications stay on the official employer or source website, not on GovJobs.