Business Support Assistant

With some supervision and direction, you will be expected to undertake a range of activities including the following (although please note it is not an exhaustive list):

• Updating case management systems
• Receiving and processing documentation, data and information; handling and processing sensitive and confidential information; and keeping information safe
• Telephone call-handling and managing customer contact (including signposting and directing enquiries)
• Working with inhouse case management systems
• Transactional activities, including cross-checking referrals and applications, data inputting and quality assurance, financial transactions, eligibility checks and support to complete applications.

Training and support will be provided to the successful candidate.

A commitment to providing a high standard of customer service, strong organisational and interpersonal skills. You will be expected to be a quick learner, able to prioritise your own workload and work to tight deadlines. You should be computer literate and be proficient in working with standard office IT applications including MS Office. You will be expected to learn how to navigate in-house ICT systems to work with data and information. Experience of working in a Licensing or other Public Protection service is desirable.

At Stockport Council we are one ambitious team on a mission to create opportunities for everyone who lives, works and spends time in the borough. Working at Stockport Council means contributing to one of the most thriving towns in the North. We’re keen to recruit people with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

We are proud to be recognised under the Good Employment Charter as an organisation committed to the wellbeing of our colleagues. As members of the charter, we have been recognised as a great place to work for all colleagues and pledge to pay the real living wage, engage staff in key decisions and endorse fair and flexible working conditions.

For further information about the role please contact Caitriona Muldoon or Tamara Dootson on caitriona.muldoon@stockport.gov.uk / tamara.dootson@stockport.gov.uk for an informal discussion about the role.

The successful applicant’s appointment will be subject to satisfactory pre-employment clearances including a Disclosure and Barring Service check.

Stockport Council holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not currently qualify.

Please note that we have made a commitment to improve the employment opportunities for people with disabilities, care leavers and ex-military personnel. As part of the Guaranteed Assessment Scheme you will therefore be guaranteed to be shortlisted for Assessment if you meet both the criteria for the scheme and the essential job role criteria.

Find out if you meet the criteria here: https://www.greater.jobs/our-guaranteed-assessment-scheme

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Stockport Council is committed to promoting a diverse and inclusive workforce culture - a place where we can all be ourselves and succeed. We welcome applicants from all backgrounds and communities to join our workforce.

We want our employees to have a good work life balance and in many job roles we can offer a range of flexible/hybrid working arrangements. We also have inclusive employment policies and staff engagement forums to support our diverse workforce. We will listen to, learn from, and develop our workforce.

Supporting Documents

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