Business Support Officer Level 4

We are seeking an experienced and motivated Senior Business Support Officer to lead the provision of high-quality business support within our Children in Care (CIC) and Leaving Care Services.

As the Senior Business Support Officer, you will provide day-to-day leadership and line management to a team of Business Support Officers, ensuring the effective delivery of customer-focused administrative and operational support. Working closely with Social Workers, Leaving Care Personal Advisors, Team Managers and Service Managers, you will play a key role in supporting statutory responsibilities, operational priorities and service performance.

The postholder will oversee a range of complex business support functions, including financial payments and allowances for Children in Care and Care Leavers, post-18 accommodation payments, higher education support, passport applications, petty cash arrangements, Oracle Fusion transactions, supplier payments, Liquidlogic administration and statutory processes. You will also support workforce planning, performance monitoring, service improvement activity and the ongoing development of staff, ensuring resources are deployed effectively to meet service demands and achieve positive outcomes for children and young people.

• Experience of supervising or leading staff within a business support or administrative environment.
• Experience of working within a busy and complex administrative setting.
• Knowledge of financial administration, payment processes, monitoring and reporting.
• Strong organisational, prioritisation and workload management skills.
• Excellent communication and stakeholder management skills.
• Confidence using ICT systems, including Microsoft Office, Oracle Fusion and case management systems.
• Experience of supporting staff development and driving service improvement.
• A commitment to delivering high-quality customer-focused services.
• The ability to build effective working relationships with colleagues, managers and partner agencies.
• This post is covered by the statutory duty under Part 7 of the Immigration Act (2016) (English Language Requirement for public sector workers) and therefore the ability to speak fluent English is an essential requirement for the role.
• A DBS standard check for a regulated activity is required for this post.

You can find the job description for this post here.

At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.

For informal enquiries please contact Kevin Bianco, Service Delivery Manager - Children in Care, Leaving Care, Fostering & Regulated Services, by telephone on 0115 876 2801 / 2738 or by email at kevin.bianco@nottinghamcity.gov.uk.

Closing Date: November 04 2026

Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.

Interviews will be held: 13th November 2026

If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support

By applying to this job, you agree to our Terms & Conditions.

Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.

In addition to working within a great team and a competitive salary you will have access to:

• 26 days annual leave (rising to 33 days after 5 years’ service)  + bank holidays with the ability to buy additional leave annually
• Access to a generous, defined benefit pension scheme offering 17.9%
• Smart Working – to support your work life balance
• Health and wellbeing benefits including access to our Employee Assistance Programme
• Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!

Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair, inclusive and Disability Confident Employer, welcoming applications from people of all backgrounds, identities and abilities. We recruit for diversity and value difference.

If you are a disabled candidate and wish to be considered under our Guaranteed Interview Scheme, please indicate this within your application. We are committed to making reasonable adjustments throughout the recruitment process and employment journey.

We are proud signatories of the Armed Forces Covenant and welcome applications from serving personnel, veterans, reservists and military families.

We particularly want to hear from you if you are from Minority Ethnic communities, identify within the LGBTQ+ community, or are disabled. These groups are currently underrepresented in our workforce, and we are committed to better reflecting the communities we serve.

We are supportive of flexible working arrangements wherever possible and encourage candidates to discuss this with us during the recruitment process.