Community Support Worker - Hospital Team

Make a meaningful difference at a pivotal moment in someone’s journey. This rewarding role offers the opportunity to support people in hospital as they prepare to leave inpatient care, whether returning to the comfort of their own home or moving into a care setting for continued rehabilitation, recovery, reablement and assessment.

As a Community Support Worker, you will be part of a dedicated multi-disciplinary team, working alongside therapists, nurses, doctors, individuals and their families to help shape safe, person-centred discharge plans. Every day brings new challenges, new experiences and the chance to have a lasting impact on people’s lives.

Our Hospital Discharge Team provides a responsive and compassionate service to Leicestershire residents across the acute hospitals. We thrive in a fast-paced environment, embracing teamwork, creative problem-solving and adaptability to achieve the best possible outcomes. Based at the Leicester Royal Infirmary, our Community Support Workers work across all three acute hospitals in Leicester, helping people regain independence and move forward with confidence.

We are looking for passionate and committed individuals to join our Hospital Discharge Team as Community Support Workers (CSWs).

This career-graded role offers a structured progression route from Grade 8 to Grade 9, supporting adults, their families and carers in line with the Care Act 2014 and Mental Capacity Act 2005.

At Grade 8, you will begin your journey with a comprehensive Learning and Induction Programme, including the Care Certificate and Diploma in Care Level 2. With mentoring from Senior CSWs, you’ll develop the skills and experience needed to progress to Grade 9, where you’ll take on more complex responsibilities including assessment, support planning, and case management.

An enhanced with barred list DBS check is required for this post.

For information on our approach to the recruitment of ex-offenders, please see our policy statement

• Level 2 qualification (or equivalent) in Maths and English and a relevant health/social care qualification or equivalent experience
• Understanding of adult social care needs and risk assessments
• Ability to undertake direct work with those who access or need the service
• Strong communication, teamwork, and partnership working skills
• Demonstrated ability to manage caseloads and deliver person-centred care
• Good written and verbal communication and negotiation skills
• The ability and means to travel across the county of Leicestershire to undertake visits

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Jenny Pick - Strategic Service Manager

Telephone: 0116 305 4046

Email: Jenny.pick@leics.gov.uk

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process

Our Organisational Values

Our Employee Benefits

Working for Us