Control Centre Operator

We are looking to recruit a Control Centre Operator (Highways Control Room) to be part of a team responsible for the co-ordination of operational resources, planning and organising road repairs on day-today basis and occasionally during severe weather events across Leicestershire. You will need to have the skills to analyse information from highway databases and provide this information to colleagues and stakeholders as required.

A typical task of an operator would be programming sign repairs across the county with cost, efficiency and locality in mind, allowing operational teams to maximise their working day. This is a Hybrid role, predominantly home based, working within a small, friendly team as well as liaising with other teams across the department. This is not a customer facing role, but you should have an understanding of good customer service. You will be supported by knowledgeable, experienced team members and full training will be provided.

If you are keen and a practical thinker, who is looking for a new challenge you could be ideal for this post.

To apply for this post, you must have:

• Experience of working within highways, civil engineering, or street lighting setting.
• Experience of programming or scheduling works and the control of resources.
• Resolving enquiries in real time, feeding back to customers and other stakeholders, and building positive relationships across stakeholders, peers and partners, creating          open and transparent relationships based on trust.
• Knowledge in using ICT systems and business processes to support the efficient delivery of services.
• Understanding of Current legislation, policies and procedures; Highways Act, NRSWA, Traffic Management Act, Traffic Regulation Act, CDM etc.
• Analytical and creative thinking skills.
• Be able to converse at ease with customers and provide advice in accurate spoken English as this is essential for the post.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Lucy Wright - Reactive Maintenance Manager

01163052157

Lucy.Wright@leics.gov.uk

OR

Heather Gage Smith - Reactive Maintenance Manager

01163052243

Heather.Gage-Smith@leics.gov.uk

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone.

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process

Our Organisational Values

Our Employee Benefits

Working for Us