Deputy Office Manager - Emergency Department

An exciting opportunity has arisen for an experienced and motivated Deputy Office Manager to join the Emergency Department administrative team. Working closely with the Administration Manager, the Deputy Office Manager will play a key role in supporting the delivery of a responsive, efficient, and high-quality administrative service within one of the busiest areas of the Trust.

The successful candidate will support the day-to-day management of administrative and reception services, ensuring the accurate recording, validation, and monitoring of patient information across departmental systems, including ED iPM and Whiteboard. They will assist in workforce planning activities, rota management, recruitment, staff development, and performance monitoring, helping to ensure the department consistently meets operational objectives and NHS performance standards.

A key aspect of the role will be supporting and developing clerical and administrative staff through supervision, induction, training, and appraisal processes, will lead on training for new starters, Post holder will act as a role model for Trust values and behavioural standards, promoting a positive and supportive working environment while contributing to continuous service improvement initiatives. They will also provide management support in the absence of the Administration Manager, ensuring the smooth running of the department and maintaining effective administrative services that support excellent patient care.

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To assist in the development of the departmental services and improveefficiency in recording the data on the ED iPM and Whiteboard systems on a daily basis.To assist Administration Manager in the completion of Allocate andthe department weekly Rota's.To monitor data input and produce statistics as required. To assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee.Initiate audit/validation of information from the ED iPM and Whiteboard systems.To ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in achievement of NHS TargetSupport clerical Team Leaders on day to day supervision of clerical staff within the ED reception area.To assist in the departmental induction program for each employee.To ensure that all work is carried out in a safe manner with due regard to Health & Safety.To assist Administration Manager in the recruitment and selectionprocess.In the absence of the Administration Manager to complete staff variation lists for the clerical staffTo assist in yearly appraisals.To prepare and deliver training programs on the agreed policies for operational procedures and systems proceduresResponsible for the training off all new staff in the department.

Liverpool University Hospitals NHS Foundation Trust comprises Aintree University Hospital, Broadgreen Hospital & Royal Liverpool University Hospital.

We are part of NHS University Hospitals of Liverpool Group, formed on 1 Nov 2024 from the coming together of LUHFT and Liverpool Women's NHS Foundation Trust. The Group was born from a shared aim to improve the care we provide our patients.

UHLG is one of the largest employers in the region, with over 16,800 colleagues dedicated to caring for our communities - from birth and beyond.

For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services for more than two million people in the North West.

Aintree University Hospitalis the single receiving site for adult major trauma patients in Cheshire and Merseyside and hosts a number of regional services including an award-winning stroke facility.Broadgreen Hospitalis home to elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation.Liverpool Women's Hospitalspecialises in the health of women and babies, delivering over 7,200 babies in the UK's largest single site maternity hospital each year. TheRoyal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single bedrooms and focuses on complex planned care and specialist services.

For roles at Liverpool Women's, visit theircareers page.

To assist in the development of the departmental services and improveefficiency in recording the data on the ED iPM and Whiteboard systems on a daily basis.To assist Administration Manager in the completion of Allocate andthe department weekly Rotas.To monitor data input and produce statistics as required. To assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee.Initiate audit/validation of information from the ED iPM and Whiteboard systems.To ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in achievement of NHS TargetSupport clerical Team Leaders on day to day supervision of clerical staff within the ED reception area.To assist in the departmental induction program for each employee.To undertake data audits/validation on a daily basis.To ensure that all work is carried out in a safe manner with due regard to Health & Safety.To assist Administration Manager in the recruitment and selectionprocess.In the absence of the Administration Manager to complete staff variation lists for the clerical staff and ED Medical SecretariesTo assist in yearly appraisals.To prepare and deliver training programs on the agreed policies for operational procedures and systems procedures To participate in updating and maintaining all relevant operational policies and procedures documentation and to ensure its availability and usage via the Trusts Intranet service.Responsible for the training off all new staff in the department.

To assist in the development of the departmental services and improveefficiency in recording the data on the ED iPM and Whiteboard systems on a daily basis.To assist Administration Manager in the completion of Allocate andthe department weekly Rotas.To monitor data input and produce statistics as required. To assist in a program of work sampling to achieve more accurate performance standards and instil a greater sense of responsibility in each employee.Initiate audit/validation of information from the ED iPM and Whiteboard systems.To ensure all clerical staff adhere to the Trust Behavioural Standards and are aware of the importance of their role in achievement of NHS TargetSupport clerical Team Leaders on day to day supervision of clerical staff within the ED reception area.To assist in the departmental induction program for each employee.To undertake data audits/validation on a daily basis.To ensure that all work is carried out in a safe manner with due regard to Health & Safety.To assist Administration Manager in the recruitment and selectionprocess.In the absence of the Administration Manager to complete staff variation lists for the clerical staff and ED Medical SecretariesTo assist in yearly appraisals.To prepare and deliver training programs on the agreed policies for operational procedures and systems procedures To participate in updating and maintaining all relevant operational policies and procedures documentation and to ensure its availability and usage via the Trusts Intranet service.Responsible for the training off all new staff in the department.

• Evidence of continuing development
• Significant database training
• General education to A level standard or equivalent

• Demonstrable experience of working at a similar level in specialist area
• Experience of managing staff and resources
• Significant knowledge and experience of data collection and analysis
• An understanding of data quality
• Demonstrate experience of working to deadlines
• Previous NHS experience in an acute setting

• Excellent verbal and written communication skills
• Excellent presentation skills
• Good decision making and problem solving skills
• Ability to work to deadlines and control blocks of work
• Developed interpersonal skills with ability to form positive working relationships
• Ability to work to own initiative
• Ability to deliver services within allocated resources
• Innovative and responsive to change

Other

• Can do attitude with determination, resilience and ability to withstand pressure including demanding/conflicting priorities
• Able to work flexibly
• Willingness to undertake further training as and when required

• Evidence of continuing development
• Significant database training
• General education to A level standard or equivalent

• Demonstrable experience of working at a similar level in specialist area
• Experience of managing staff and resources
• Significant knowledge and experience of data collection and analysis
• An understanding of data quality
• Demonstrate experience of working to deadlines
• Previous NHS experience in an acute setting

• Excellent verbal and written communication skills
• Excellent presentation skills
• Good decision making and problem solving skills
• Ability to work to deadlines and control blocks of work
• Developed interpersonal skills with ability to form positive working relationships
• Ability to work to own initiative
• Ability to deliver services within allocated resources
• Innovative and responsive to change

Other

• Can do attitude with determination, resilience and ability to withstand pressure including demanding/conflicting priorities
• Able to work flexibly
• Willingness to undertake further training as and when required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 1