EPR Training Co-ordinator

Lewisham and Greenwich NHS Trust (LGT) is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. Our trust vision is to be exceptional - in the quality of our patient care, our support for colleagues, and in the difference we make through our partnerships and in our communities.

To achieve these aims, we are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken. The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable. The EPR Acceleration Programme will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.

The EPR Training Coordinator will be a key member of our programme training team, coordinating the training activities and ensuring the training progress, compliance, milestones, risks, etc. are communicated effectively across the programme.

The EPR Training Coordinators will provide high quality administrative, project and co-ordination support for the EPR Programme Training.

The post holder will have responsibility for setting up training tracks, tracking the learning progress, and reporting on training compliance from LMS. The post holder will ensure effective training organisation and support efficient in-person and virtual training delivery using their initiative and administrative, event management, and organisational skills. They will bring their excellent communication skills to support engagement with our stakeholders.

This is a fantastic opportunity to be play a pivotal role in a once-in-a-generation digital transformation programme.

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream

Coordinate training-related meetings, distribute agendas, maintain action logs and provide administrative support to the Training Team as required

Develop and maintain effective working relationships with operational managers, service leads and programme teams to support training planning and delivery

Communicate training requirements, deadlines and compliance information clearly to staff and managers across the Trust

Support data collection, data validation and performance reporting relating to organisational training readiness

Ensure training activities are coordinated effectively and delivered in line with programme timelines and deadlines

Assist the development, maintain and regularly review the Trust training catalogue and associated training communications

Coordinate the scheduling, booking and administration of classroom and virtual training sessions

Send out end user training details for the Trusts EPR (Electronic Patient Record) through the LMS (Learning Management System)

Maintain accurate records of planned training events, attendee lists, cancellations and non-attendance

Ensure course information, venues, joining instructions and training materials remain accurate within the LMS

Prepare training rooms and associated equipment to support classroom-based training activities

Provide on-the-day administrative support for classroom events including registration, attendance monitoring and issue resolution

Produce routine and ad-hoc reports on training attendance, compliance, booking activity and learner progress for managers and programme leads

Act as first point of contact for training-related enquiries received via the shared mailbox, LMS and service management system

Ensure all learner and manager queries are resolved within agreed service standards or escalated appropriately

Monitor staff members eLearning progress

Check end users EPR Training compliance using the LMS

Provide support to end users on how to complete their EPR training

Update and manage the emails and training guides that are sent out to staff prior to them completing their training

Undertake specific system administration activities to ensure the smooth running of the EPR

Assist with the uploading of SCORM packages to the LMS

Receive, prioritise, and resolve IT Service issues using the IT Service Desk system (Halo), ensuring logs are closed within specific timeframes or escalating to another division of the IT Department as appropriate.

Support the EPR Programme Training Manager by applying knowledge and logic to troubleshoot problems, ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly

Ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems

Assist with the testing of any new software releases and upgrades to the LMS and highlight problems which need to be escalated to systems suppliers

Liaise with the relevant Service Managers and Departments such as User Access & Security, Medical Education, Medical Staffing and Temporary Staffing etc. with planning staff training

Attend staff inductions when required

Identify and escalate issues with the LMS software highlighted by Trust staff

Provide feedback on eLearning/training material uploaded to the LMS

Support end users over the phone and in person

Work without supervision and prioritise queries, incorporating departmental policies and procedures

Coordinate training-related meetings, distribute agendas, maintain action logs and provide administrative support to the Training Team as required

Develop and maintain effective working relationships with operational managers, service leads and programme teams to support training planning and delivery

Communicate training requirements, deadlines and compliance information clearly to staff and managers across the Trust

Support data collection, data validation and performance reporting relating to organisational training readiness

Ensure training activities are coordinated effectively and delivered in line with programme timelines and deadlines

Assist the development, maintain and regularly review the Trust training catalogue and associated training communications

Coordinate the scheduling, booking and administration of classroom and virtual training sessions

Send out end user training details for the Trusts EPR (Electronic Patient Record) through the LMS (Learning Management System)

Maintain accurate records of planned training events, attendee lists, cancellations and non-attendance

Ensure course information, venues, joining instructions and training materials remain accurate within the LMS

Prepare training rooms and associated equipment to support classroom-based training activities

Provide on-the-day administrative support for classroom events including registration, attendance monitoring and issue resolution

Produce routine and ad-hoc reports on training attendance, compliance, booking activity and learner progress for managers and programme leads

Act as first point of contact for training-related enquiries received via the shared mailbox, LMS and service management system

Ensure all learner and manager queries are resolved within agreed service standards or escalated appropriately

Monitor staff members eLearning progress

Check end users EPR Training compliance using the LMS

Provide support to end users on how to complete their EPR training

Update and manage the emails and training guides that are sent out to staff prior to them completing their training

Undertake specific system administration activities to ensure the smooth running of the EPR

Assist with the uploading of SCORM packages to the LMS

Receive, prioritise, and resolve IT Service issues using the IT Service Desk system (Halo), ensuring logs are closed within specific timeframes or escalating to another division of the IT Department as appropriate.

Support the EPR Programme Training Manager by applying knowledge and logic to troubleshoot problems, ensuring the relevant personnel are involved or consulted for advice to resolve problems thoroughly and quickly

Ensure good communication and working relationships with the relevant personnel to keep them informed of progress or outstanding problems

Assist with the testing of any new software releases and upgrades to the LMS and highlight problems which need to be escalated to systems suppliers

Liaise with the relevant Service Managers and Departments such as User Access & Security, Medical Education, Medical Staffing and Temporary Staffing etc. with planning staff training

Attend staff inductions when required

Identify and escalate issues with the LMS software highlighted by Trust staff

Provide feedback on eLearning/training material uploaded to the LMS

Support end users over the phone and in person

Work without supervision and prioritise queries, incorporating departmental policies and procedures

• Degree or equivalent experience
• Microsoft Office 365 certification
• Certification in an EPR system or equivalent experience in using an EPR system

• Experience working in an acute NHS setting
• Significant experience of working with Learning Management Systems
• Assisting Trainers when delivering training programmes to groups or individuals
• Understanding of IT Service Desk systems
• Experience of working on large digital programmes

• Organised - ability to manage own workload, work with minimal supervision, be highly motivated
• Excellent interpersonal skills including the ability to communicate both orally and in writing
• Ability to work under pressure and to specified deadlines
• Advanced MS Office skills, including Word, Excel, Powerpoint, Outlook and Teams

• Degree or equivalent experience
• Microsoft Office 365 certification
• Certification in an EPR system or equivalent experience in using an EPR system

• Experience working in an acute NHS setting
• Significant experience of working with Learning Management Systems
• Assisting Trainers when delivering training programmes to groups or individuals
• Understanding of IT Service Desk systems
• Experience of working on large digital programmes

• Organised - ability to manage own workload, work with minimal supervision, be highly motivated
• Excellent interpersonal skills including the ability to communicate both orally and in writing
• Ability to work under pressure and to specified deadlines
• Advanced MS Office skills, including Word, Excel, Powerpoint, Outlook and Teams

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it