Finance Transactions Team Supervisor

• Lead, motivate and develop the Financial Transactions team, fostering a culture of continuous improvement and excellent customer service.
• Manage the day-to-day operational activities of the Financial Transactions function, ensuring accuracy, efficiency and compliance with service standards.
• Support the Revenues and Benefits Financial Transactions Manager in the effective delivery of the service.
• Ensure the smooth operation of Cashier Services across multiple sites within Sandwell, providing leadership and support where required.
• Drive service modernisation initiatives, promoting the development and adoption of digital services, online transactions and automation solutions.
• Monitor team performance, identify improvement opportunities and implement effective operational processes.
• Support organisational objectives by ensuring the team delivers a responsive, efficient and customer-focused service.

• Ability to motivate individuals and drive team performance especially in tight deadlines in a highly pressurised environment.
• Excellent communication skills, oral and in writing, including presentation skills in formal, informal and public settings.
• Ability to analyse and interpret key data and formulate ideas and proposals.
• A good understanding of the Data Protection Act.
• Working knowledge of Oracle or similar applications.
• Able to lead and manage a large team of staff through complex and continuous change.

Why Sandwell Council?

At Sandwell Council, our work has a real impact. We are proud to be a values-led organisation that supports its employees with excellent benefits, a competitive remuneration package, and a strong focus on development. By joining us, you’ll play a key role in delivering services that make a real and lasting difference to thousands of people across the borough.

We reserve the right to close this vacancy early should a high number of applications be received. Applicants are therefore strongly encouraged to apply as soon as possible.

If you are an internal candidate and currently at risk, please let the recruiting manager know.

We place equality, diversity and inclusion at the core of who we are and how we lead, where every voice matters. At Sandwell, we recognise and value the richness that comes from diverse lived experiences, perspectives, backgrounds and identities. This diversity makes us a stronger and more effective council.

We welcome applications from all backgrounds and are committed to building a workplace where everyone feels they belong, are treated fairly, and have the opportunity to thrive. Creating an environment where colleagues feel respected, supported and able to contribute fully is central to our culture and the way we work. We are committed to ensuring that all applicants and employees have equitable access to opportunities. Reasonable adjustments are available throughout the recruitment process and within the workplace so that everyone has the support they need to perform at their best and succeed in their role.

If you wish to apply as Care Leaver or a Disability Confident candidate, please make sure to state this when submitting your CV.