Housing Officer (Rent Escalation) - South East Locality Office
City of Edinburgh CouncilEdinburgh, Midlothian, United Kingdom, Scotland
Overview
This is a local council role with City of Edinburgh Council based in Edinburgh, Midlothian, United Kingdom. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Housing Officer (Rents Escalation Team)
South East Locality Office
Salary: £34,452 - £40,501
Hours: 36 per week, 52 weeks
We have an exciting opportunity for highly motivated and experienced individuals to join the Rent Escalations Team.
The Rent Escalations Team will be working within the Localities and will be responsible for rent arrears cases lodged in court, ensuring tenants receive the advice and support they need to repay their arrears and maintain regular rent and service charge payments. The team will also be responsible for the management of Universal Credit including housing cost issues, missing payments, contacting tenants to discuss new claims, DHP entitlement and ensuring complex UC queries are escalated to DWP management. Additionally, we will be responsible for processing and decision making of applications for the Tenant Hardship Fund and ensuring payment of awards to the rent account.
We are looking for candidates who can use their initiative, be innovative in their approach and have a desire to assist and support council tenants to sustain their tenancies and manage their rent account. The successful candidates will have knowledge and an understanding of Housing legislation and have strong communication skills with experience of engagement with tenants.
If you are someone who enjoys new opportunities and have skills demonstrating our behaviours – respect, integrity and flexibility as well as experience of being able to deal with changing demands, we would love to hear from you.
If you have any questions, or would like to discuss the post further, please get in touch with Arlene.MacDonald@edinburgh.gov.uk
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We’re interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
View Housing Officer (Rents Escalation Team) Job Description
View Housing Officer (Rents Escalation Team) Person Specification
THE CITY OF EDINBURGH COUNCIL
Are you keen to shape the future of Scotland’s capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We’re the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you’ll find a role where you can make a difference and grow your career.
Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.
You can find out more on Our Behaviours web page Our Behaviours – The City of Edinburgh Council.
We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we’re committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.
As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.
Happy to talk flexible working.
Colleague Support and Wellbeing
As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.
We’re committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.
We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.
We’re committed to providing an inclusive and accessible experience at work for all our colleagues and we’ll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We’re also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.
How this role compares
There are 3,980 council roles open across the UK on GovJobs right now, 341 of them in Scotland.
City of Edinburgh Council has 179 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
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This listing was last checked on 21 Oct 2026, 04:36. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
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