Housing Support Assistant
Newcastle City CouncilNewcastle upon Tyne, North East
Overview
This is a local council role (permanent, full time) with Newcastle City Council based in Newcastle upon Tyne. The advertised salary is £26,403 - £27,254 (pay award pending) plus shift allowance. Applications close on 4 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Why work for Newcastle City Council?
Newcastle City Council offers you an exciting opportunity to work in a vibrant city with proactive and committed people who have a genuine desire and motivation to support positive outcomes for the residents of Newcastle, striving to achieve the values of being Proud, Fair and Ambitious.
What do we offer?
As an employee of NCC, you will have access to:
- A competitive salary
- Access to Local Government pension scheme
- Generous annual leave, with the ability to buy additional leave annually
- A bespoke induction
- Access to Occupational Health, Mindfulness sessions and other wellbeing initiatives
- Access to various salary sacrifice schemes – covering cars, white electrical goods and tax efficient saving contributions towards your pension
- Discounted travel passes
What about the team?
We are passionate about delivering a quality service, working collaboratively, building relationships and partnerships that deliver the best outcomes for residents and customers.
You will be joining a high performing team, dedicated to providing support to families and individuals.
What about the role?
We need an enthusiastic and reliable person to join us as a Housing Support Assistant working as part of our Temporary Accommodation Service. You will help to make sure that the council’s Temporary Accommodation Service is well run and meets the needs of our residents. You will be the first point of contact for new residents and your duties will include: providing a first point of contact on reception, providing basic information and support, supporting move on arrangements, cleaning and handling small amounts of money.
You should be compassionate and committed to providing support and excellent customer service to vulnerable residents. You need to be calm, confident, tactful and able to handle difficult situations. It is essential that you are capable of regular lifting and carrying of materials and furniture. The post involves working a shift pattern as the premises need to be staffed 24 hours a day.
For an informal discussion please contact Peter Scott by telephone on 0191 2771737, or by email at peter.scott@newcastle.gov.uk
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Before completing the form please ensure you read the supporting documents. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
How this role compares
We hold 350 council vacancies in North East that publish a salary, and their median advertised starting figure is £33,699. This role pays less than about 85% of them.
There are 4,945 council roles open across the UK on GovJobs right now, 555 of them in North East.
You have 5 days left to apply. Council adverts we hold typically run for around 26 days, so this is a shorter window than usual.
Newcastle City Council has 55 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Northeast Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 28 Aug 2026, 15:09. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Northeast Jobs. Applications stay on the official employer or source website, not on GovJobs.