Medicine Rota and Ops Administrator
Chelsea and Westminster Hospital NHS Foundation TrustLondon, SW10 9NH, London
Overview
This is a NHS role (permanent) with Chelsea and Westminster Hospital NHS Foundation Trust based in London, SW10 9NH. The advertised salary is £28,392 to £31,157. Applications close on 3 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
The rota and ops administrator will be required to work equally across medical specialities. They will provide day to day management of medical rotas. They will be responsible for ensuring that that the department is running effectively and efficiently in terms of minimum safe levels and skill mix. The rota and ops administrator will also be required to provide support to the senior patient administrator and wider operational team, this may include matters relating to compliance with CERNER (Patient Administration System), data quality issues related to 18 week targets, cancer two week waits and using initiative to find out answers to queries.
The post holder will be a key part of the Medicine Division and will be expected to provide excellent communication between Hospital sites and departments to ensure that pathways are managed against departmental guidelines.
The post holder will be responsible for the provision of effective rota coordination for the Medicine Rotas. The post holder will closely work with the clinical rota leads, clinical administrative staff and service managers to ensure the smooth running of medical staffing rotas and management of leave.
The post holder will be a key part of the Division and will be expected to provide excellent communication between Hospital departments to ensure that absences are managed against departmental guidelines.
The post holder will be required to give a general level of administrative support to the Service Managers.
Chelsea and Westminster Hospital NHS Foundation Trust is proud to be one of the top performing and safest trusts in England. We have two main acute hospital sites--Chelsea and Westminster Hospital and West Middlesex University Hospital, plus our award-winning clinics across North West London and beyond.
Please see attached detailed job description and person specification for a more detailed description of the main responsibilities of this role.
Please see attached detailed job description and person specification for a more detailed description of the main responsibilities of this role.
Personal Qualities
- Work well as part of a team
- Show initiative and the ability to plan and deliver work to deadlines
- Committed to own personal development
- Self-motivated and enthusiastic
- Reliable and adaptable
Trust Values
- Putting patients first
- Responsive to, and supportive of, patients and staff
- Open, welcoming and honest
- Unfailingly kind, treating everyone with respect, compassion and dignity
- Determined to develop our skills and continuously improve the quality of care
Education and Qualifications
- Educated to A-level or equivalent healthcare experience.
- ECDL (or equivalent qualification/experience)
- Customer service qualification / training
- Sound knowledge of acute hospital processes
- Evidence of ability to identify ways of improving systems
- Experience of changing operational systems or processes
- Intermediate use of MS Excel, Word, Teams and PowerPoint
- Demonstrable experience contributing to operational objectives
- Experience presenting data with narrative
- Experience achieving and demonstrating improvements in service performance
- Knowledge of producing around bank and agency staff
Skills and Knowledge
- Evidence of ability to establish, maintain and consolidate effective working relationships with clinicians and multi-disciplinary teams
- Able to deal with conflict management and problem solving
- Systems and other relevant Trust system
- Ability to manage own time and balance competing demands
- Good organisational skills in order to plan and prioritise workload
- Knowledge of Patient Administration
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Awareness of new developments in the NHS
- Information analysis skills and knowledge of using data to improve services.
- Pays attention to detail and ability to initiate & co-ordinate change to own working practices.
- Understanding patient priorities and performance targets related to appointments and waiting times
Personal Qualities
- Work well as part of a team
- Show initiative and the ability to plan and deliver work to deadlines
- Committed to own personal development
- Self-motivated and enthusiastic
- Reliable and adaptable
Trust Values
- Putting patients first
- Responsive to, and supportive of, patients and staff
- Open, welcoming and honest
- Unfailingly kind, treating everyone with respect, compassion and dignity
- Determined to develop our skills and continuously improve the quality of care
Education and Qualifications
- Educated to A-level or equivalent healthcare experience.
- ECDL (or equivalent qualification/experience)
- Customer service qualification / training
- Sound knowledge of acute hospital processes
- Evidence of ability to identify ways of improving systems
- Experience of changing operational systems or processes
- Intermediate use of MS Excel, Word, Teams and PowerPoint
- Demonstrable experience contributing to operational objectives
- Experience presenting data with narrative
- Experience achieving and demonstrating improvements in service performance
- Knowledge of producing around bank and agency staff
Skills and Knowledge
- Evidence of ability to establish, maintain and consolidate effective working relationships with clinicians and multi-disciplinary teams
- Able to deal with conflict management and problem solving
- Systems and other relevant Trust system
- Ability to manage own time and balance competing demands
- Good organisational skills in order to plan and prioritise workload
- Knowledge of Patient Administration
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Awareness of new developments in the NHS
- Information analysis skills and knowledge of using data to improve services.
- Pays attention to detail and ability to initiate & co-ordinate change to own working practices.
- Understanding patient priorities and performance targets related to appointments and waiting times
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH
United Kingdom
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)
Employer name
Chelsea and Westminster Hospital NHS Foundation Trust
Address
Chelsea and Westminster Hospital
369 Fulham Road
London
SW10 9NH
United Kingdom
Employer's website
https://www.chelwest.nhs.uk/ (Opens in a new tab)
How this role compares
We hold 532 NHS vacancies in London that publish a salary, and their median advertised starting figure is £47,951. This role pays less than about 93% of them.
There are 3,997 NHS roles open across the UK on GovJobs right now, 658 of them in London.
You have 4 days left to apply. NHS adverts we hold typically run for around 13 days, so this is a shorter window than usual.
Chelsea and Westminster Hospital NHS Foundation Trust has 18 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 28 Aug 2026, 11:09. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.