Multiple Debt Caseworker
Newark & Sherwood District CouncilNewark-on-Trent, East Midlands
Overview
This is a local council role (full time) with Newark & Sherwood District Council based in Newark-on-Trent. The advertised salary is £31,022 to £32,597 per year. Applications close on 6 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Multiple Debt Caseworker
Fixed term contract until 31 March 2028
Full time, 37 hours per week
Salary NS8 £31,022 - £32,597 per annum
Pay Award Pending *
We are now recruiting for a Multiple Debt Caseworker
Make a Difference to Residents' Lives
We are seeking a compassionate and pro-active customer focussed professional to join our team in the newly created role of Multiple Debt Caseworker, to help deliver the Council's Single View of Debt approach.
In this role, you will work with residents who have debts across multiple services owed to the Council, supporting them to improve their financial circumstances while ensuring a coordinated and effective approach to debt management.
The role is well suited to hybrid working and you will be able to split your time between working in Castle House and from home. How your hours are worked can be agreed with your line manager as the role does require some occasional evening work, up to 7pm The reason for this is to ensure that you are liaising with our residents at times which are convenient to them.
- Develop and manage the Single View of Debt programme
- Act as a single point of contact for residents, helping them to develop sustainable repayment plans, access welfare support, maximise benefits and discounts, and connect with specialist debt advice services where appropriate.
- Manage a caseload, providing a customer centred and supportive approach throughout
- Work collaboratively with teams across the Council to support our customers and at the same time, maximise income to the Council.
- Analyse data and present the results.
What We're Looking For
You'll be someone who genuinely wants to help people while maintaining a focus on achieving outcomes.
- Experience of customer service and debt management
- Experience of working within relevant legislation associated with debt collection.
- Good IT skills, including Microsoft Office and customer relationship management systems.
- An understanding of financial planning and awareness of welfare and benefits support.
- Strong communication, organisational and interpersonal skills
- The ability to work independently, manage competing priorities and maintain accurate records
We’re an ambitious, forward-thinking Council with strong values and a culture of doing our absolute best to serve our customers. We are proud of our organisational culture and receive positive feedback from our employees. We have a programme of internal activity to ensure that the voices of our employees are always heard and that they are kept informed on all Council activity and events. From roadshows to an annual award ceremony, from reviewing working arrangements to regular lunchtime crafting sessions, it is incredibly important our employees are shown how valued they are and that they remain the beating heart of our workplace.
- Enrolment in the career average local government pension scheme.
- Flexi scheme.
- Hybrid working.
- A generous annual leave entitlement that increases with service.
- Family-friendly benefits.
- One days’ paid volunteering leave.
- Lifestyle benefits platform.
- Funded health cash plan.
- Free car parking to 31 March 2028
- £10 a month gym membership at one of our gyms in the district.
You will be working with a professional, committed and experienced team who are passionate about supporting us to deliver the objectives as outlined in our Community Plan.
For an informal chat or more information, please contact Andrew Bayliss, Transactional Finance Manager, 01636 655537, Andrew.bayliss@newark-sherwooddc.gov.uk or Jill Baker, Head of Customer Services, 01636 655810, jill.baker@newark-sherwooddc.gov.uk (1 September onwards)
*Pay Award from 1 April 2026 still under negotiation.
As an employer we will promote an inclusive working environment to maintain and develop a forward thinking and diverse workforce.
Veterans/family of forces/ex-forces, those in care/care leavers, and candidates who declare disabilities (as defined by the Equality Act 2010) will be guaranteed interviews provided they have demonstrated that they meet the essential criteria of the post as detailed in the Person Specifications on their application forms.
We will not accept CVs from unsolicited recruitment agencies.
We recommend you submit your application early, as we often receive a large number of applications and therefore we reserve the right to close the advert early
Closing Date: Sunday 6 September 2026
Interview: w/c 15 September 2026
How this role compares
We hold 84 council vacancies in East Midlands that publish a salary, and their median advertised starting figure is £34,203. This role pays less than about 65% of them.
There are 4,945 council roles open across the UK on GovJobs right now, 302 of them in East Midlands.
You have 7 days left to apply. Council adverts we hold typically run for around 26 days, so this is a shorter window than usual.
Newark & Sherwood District Council has 7 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Lg Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 27 Aug 2026, 11:12. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
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The source for this role is Lg Jobs. Applications stay on the official employer or source website, not on GovJobs.