Online Testing Pathway Support Worker

• Support service users through the online testing pathway by phone, SMS and email, helping them with sampling and understanding their care.
• Take additional history from service users where extra information or pathway support is needed, using a pre-determined template.
• Process online test results, inform patients by text, and manage positive results by updating the database and assigning them to the relevant healthcare worker.
• Liaise with pathology about missing or unclear results.
• Prepare and distribute online testing packs, and order and manage stock so supplies are always adequate.
• Complete accurate and timely clinical documentation, including registration, clinical episodes and coding.
• Assess service users aged 16 to 18 for safeguarding concerns and refer to trained staff where needed.
• Give basic health advice and signpost to other services for health and wellbeing support.
• Support events such as Freshers fairs, and provide training or demonstrations to community staff working with health inclusion groups.
• Monitor online testing requests and results against KPIs, and tell the lead when demand exceeds capacity.

The post holder supports the online STI testing and condom distribution service from Crawley, with these main responsibilities:

• Communication: supporting service users through digital and self-managed pathways by phone, SMS and email, with tact and empathy. This includes helping people who face language or sampling difficulties, giving basic health advice and signposting to other services.
• Service delivery: processing results and informing patients by text, managing positive results and liaising with pathology. The post holder also prepares and distributes testing packs, controls stock and works to KPIs, escalating when demand exceeds capacity. They attend team and hub meetings, carry out audits and contribute to policy reviews.
• People management: supporting e-rostering, allocation and budget reconciliation, and training new starters and community staff.
• Patient care: advising on specimen taking, including over the phone, supporting people at events such as Freshers fairs, and assessing 16 to 18 year olds for safeguarding.
• Learning and development: completing mandatory training, agreeing a development plan with the line manager and taking part in appraisal.
• Other: occasional weekend work and travel, regular data entry, and occasional exposure to distressing situations and bodily fluids at events.

At UHSussex, diversity is our strength, and we want you to feel included to help us always deliver Excellent Care Everywhere, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of staff networks to help break down barriers, and can offer abuddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 3) and a Veteran Aware Trust.Candidate Pack

Essential: - Experience in administration

Essential: - HCA, or support worker experience; - Confidence in MS Office

Essential: - Evidence of having undertaken own development to improve understanding of equalities issues; - Evidence of having championed diversity in previous roles (as appropriate to role).