Receptionist - Maternity & Obstetric

We are looking to recruit a pooled receptionist within the Maternity and Obstetrics department here at the Norfolk and Norwich Hospital. This is a permanent contract, which will requite flexibility in working pattern to ensure the service is covered 7 days a week and could involve working any time in a 24 hour period. You will be required to support all of our reception teams across the department which includes wards and outpatient reception areas.

The post holder will provide a high-quality reception and support service within an inpatient and outpatient setting and as such, will need to be able to communicate well with patients and their relatives, the public and a wide range of multi-professional staff, internal and external to the Trust. To provide a support service to the technical staff, a versatile approach is essential and the ability to cope with a large number of different tasks simultaneously is a prerequisite of this post. If you are highly organised, methodical in your approach, enjoy patient contact and working within a team then we can offer you a varied and exciting role where you will play a big part in making a difference for our patients.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arrangingappointments and maintaining the various appointment systems, identifying testrequests and investigations, and co-ordinating the various clinics within thedepartment.
• To deal with patients and external and internal staff enquiries in person or viathe telephone, in a courteous and confidential manner and provide assistanceas required.
• To ensure patients safety and well-being in the waiting area prior to them beingcalled for their appointment and alerting appropriate staff to any cause forconcern.
• To keep a log of telephone requests for investigations in line with departmentpolicy, prioritising these and ensuring messages are conveyed to theappropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness forclinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at therequest of staff within the department.
• To maintain a record of the transfer of notes to and from the department.
• To understand the 18 Week Pathway, input the correct RTT codes and validatethe patient pathway where appropriate.
• To liaise with Secretaries and other departments within the Trust as necessaryto ensure case notes, X-rays and referrals are available for every patientattending an outpatient clinic. Liaise with external stakeholders to obtainreferrals if necessary.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

• To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
• To carry out receptionist duties, including prioritising and arrangingappointments and maintaining the various appointment systems, identifying testrequests and investigations, and co-ordinating the various clinics within thedepartment.
• To deal with patients and external and internal staff enquiries in person or viathe telephone, in a courteous and confidential manner and provide assistanceas required.
• To ensure patients safety and well-being in the waiting area prior to them beingcalled for their appointment and alerting appropriate staff to any cause forconcern.
• To keep a log of telephone requests for investigations in line with departmentpolicy, prioritising these and ensuring messages are conveyed to theappropriate technical staff.
• To ensure appointment lists are maintained and prepared in readiness forclinical work.
• To obtain and prepare notes in readiness for clinics, investigations or at therequest of staff within the department.
• To maintain a record of the transfer of notes to and from the department.
• To understand the 18 Week Pathway, input the correct RTT codes and validatethe patient pathway where appropriate.
• To liaise with Secretaries and other departments within the Trust as necessaryto ensure case notes, X-rays and referrals are available for every patientattending an outpatient clinic. Liaise with external stakeholders to obtainreferrals if necessary.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post.

Please note that this advertised position, which is part of occupation code 4216 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role.

• Good general standard of literacy and numeracy

• Previous clerical work including data input
• Experience in NHS or customer service organisation

• Good communication and interpersonal skills
• Understanding of the need for confidentiality

Attitude, aptitude

• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion
• Flexible - able to multi-task and prioritise

• Good general standard of literacy and numeracy

• Previous clerical work including data input
• Experience in NHS or customer service organisation

• Good communication and interpersonal skills
• Understanding of the need for confidentiality

Attitude, aptitude

• Effective role model, demonstrating NNUH's PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion
• Flexible - able to multi-task and prioritise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Noriwch

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Noriwch

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)