Resident Engagement Officer (Home Retrofit)

Tameside Council has an exciting opportunity for a Resident Engagement Officer (Home Retrofit) to join the Climate and Energy team.

The role will support a team delivering retrofit measures to help meet the targets in the Greater Manchester 5-year Environment Plan and Retrofit Action Plan which are aiming to make Greater Manchester carbon neutral by 2038.

The main focus of the role will be to support Tameside Council’s delivery of GMCA’s Warm Homes: Local Grant by undertaking engagement activity with residents and landlords. The post holder will be required to plan and host information sessions in public settings as well as engage and support residents on a one-to-one basis within their homes across Tameside.

The energy efficiency improvements and low carbon heating systems installed through these schemes will result in homes that are cheaper to heat, more comfortable to live in, and have less impact on the environment.

This is a fixed term contract running to March 2028.

Tameside Council is seeking an individual with experience of face-to-face customer engagement, conveying technical information in simple to understand language, and persuading residents on retrofitting their homes. The postholder will need to be a self-starter, generating their own workload, including the creation of marketing material and strategies.

A commitment to partnership working is essential, as you will work closely with colleagues at the council, registered providers of social housing, contractors, and a wide range of local partners. Most importantly, we are looking for an individual with a passion for tackling climate change and fuel poverty, as this retrofit-focussed role is an excellent opportunity to have a direct impact on these issues.

The role requires significant knowledge of effective methods for engaging residents, including those who require additional assistance, and of housing retrofit, but would be a great fit for anyone who enjoys interacting with people and making a difference to their lives.

We would require a minimum of 5 GCSE/O levels, including Maths and English

Come shape the future of Tameside with us!

Message from Julian Jackson, Director of Housing, Environment & Estates at Tameside Council.

“Since joining Team Tameside in September 2022, I’ve been proud to work alongside a hardworking and passionate team that’s making a real difference to our borough.

“Our Place Directorate is at the heart of shaping Tameside, covering everything from planning and highways to parks, culture, arts, environmental services, and facilities management. Whether it’s keeping our streets clean, improving green spaces, or driving forward exciting regeneration projects, our work makes a direct impact on the lives of residents and businesses every day.

‘’We’ve already delivered some amazing projects, like Ashton Old Baths, and are currently working on master plans for our town centres in Stalybridge, Hyde, with projects like Ashton Mayoral Development Zone, and Godley Green Garden Village also set to create new homes, jobs and commercial spaces. But it’s not just about developments, day to day it’s about making sure our core services are modern, efficient, and able to support thriving communities and safeguard our heritage buildings and assets for the future.

To do that, we need passionate people to join us. If you want to be part of a team that’s driving real change, improving local services, and shaping the future of Tameside, we’d love to have you on board.

Come and be part of something great. Let’s build the future of Tameside together!’’

At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.

We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage. Our values underpin our practice and behaviours and are at the heart of everything that we do. How we do things are just as important as what we do.

Our employees’ skills, experience and knowledge are essential to our success along with their happiness, wellbeing, commitment, enthusiasm and motivation to be the best they can be.

This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English.

Unfortunately, at this time we are not able to offer sponsorship.

We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.

Our rewards and benefits package can be viewed here

We have made a commitment to improve the employment opportunities for people with disabilities, care leavers, carers, and ex-military personnel. Please click here for more information on our guaranteed assessment scheme.

For further information about this role please contact recruiting manager John Atkinson on 0161 342 3775 or John.Atkinson@tameside.gov.uk

Supporting Documents

↗ Job Description & Person Specification