Senior Ward Clerk - Neuroscience

We are seeking an organised, proactive, and patient-focused Reception Team Leader to join our Neurosciences and TIA Clinic team. The successful candidate will lead and support the reception team, ensuring the smooth day-to-day running of administrative and patient-facing services across the department.

Key responsibilities include supervising reception staff, coordinating rotas and training, maintaining accurate patient records and IT systems, managing clinic administration, handling telephone enquiries, and providing a welcoming and professional service to patients, relatives, and visitors. The role also involves close liaison with multidisciplinary teams across the Trust to support efficient patient care and departmental operations.

The ideal candidate will have excellent communication, organisational, and leadership skills, strong attention to detail, and the ability to work independently in a busy healthcare environment. Previous administrative and supervisory experience is essential.

In line with our values, all staff are expected to demonstrate a commitment to delivering high-quality, safe, and compassionate care through a people-focused, respectful, and professional approach.

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:

• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Neuroscience Wards and TIA Clinic

• Provide comprehensive reception and administrative support across Neuroscience Wards and the TIA Clinic.
• Maintain accurate patient records, case notes, discharge documentation, and clinical coding processes.
• Update and manage patient information across multiple IT systems.
• Arrange follow-up appointments and support admission procedures, including overseas visitor requirements.
• Handle telephone enquiries and act as a key point of contact for patients, relatives, visitors, and staff.
• Liaise with departments across the Trust to ensure effective communication and patient flow.
• Prepare patient lists, distribute mail, and undertake general administrative duties.

In the Absence of the Housekeeper

• Monitor and report faulty equipment and facilities issues.
• Maintain clean, organised, and confidential reception areas.
• Ensure equipment and notes trolleys are cleaned and maintained in line with departmental standards.

TIA Clinic

• Coordinate clinic appointments, patient documentation, and records.
• Verify and update patient demographic information.
• Support patients attending clinic, including escorting them to other departments when required.
• Ensure all clinic paperwork and patient information is readily available and accurately maintained.
• Manage clinic-related telephone enquiries and maintain clinic equipment.

Team Leadership and Additional Responsibilities

• Supervise and support reception staff across the Neuroscience service.
• Promote a high-quality, patient-focused reception service.
• Coordinate staff induction, training, appraisals, and mandatory training compliance.
• Organise reception rotas, annual leave, and staffing cover, escalating concerns as appropriate.
• Monitor team performance, sickness absence, and adherence to policies and procedures.
• Ensure data accuracy across systems and contribute to service improvement initiatives.
• Participate in team meetings, special projects, and activities that support the efficient running of the department.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role .

Neuroscience Wards and TIA Clinic

• Provide comprehensive reception and administrative support across Neuroscience Wards and the TIA Clinic.
• Maintain accurate patient records, case notes, discharge documentation, and clinical coding processes.
• Update and manage patient information across multiple IT systems.
• Arrange follow-up appointments and support admission procedures, including overseas visitor requirements.
• Handle telephone enquiries and act as a key point of contact for patients, relatives, visitors, and staff.
• Liaise with departments across the Trust to ensure effective communication and patient flow.
• Prepare patient lists, distribute mail, and undertake general administrative duties.

In the Absence of the Housekeeper

• Monitor and report faulty equipment and facilities issues.
• Maintain clean, organised, and confidential reception areas.
• Ensure equipment and notes trolleys are cleaned and maintained in line with departmental standards.

TIA Clinic

• Coordinate clinic appointments, patient documentation, and records.
• Verify and update patient demographic information.
• Support patients attending clinic, including escorting them to other departments when required.
• Ensure all clinic paperwork and patient information is readily available and accurately maintained.
• Manage clinic-related telephone enquiries and maintain clinic equipment.

Team Leadership and Additional Responsibilities

• Supervise and support reception staff across the Neuroscience service.
• Promote a high-quality, patient-focused reception service.
• Coordinate staff induction, training, appraisals, and mandatory training compliance.
• Organise reception rotas, annual leave, and staffing cover, escalating concerns as appropriate.
• Monitor team performance, sickness absence, and adherence to policies and procedures.
• Ensure data accuracy across systems and contribute to service improvement initiatives.
• Participate in team meetings, special projects, and activities that support the efficient running of the department.

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note that this advertised position, which is part of occupation code 4131 does not meet the UKVI eligibility requirements for a Skilled Worker Visa. The Trust would not be able to issue a Certificate of Sponsorship for this role .

• Good general standard of literacy and numeracy
• Keyboard/word processing skills
• RSA1 or RSA 2

• Significant previous experience of clerical work including data input.

• Good communication and interpersonal skills

Attitude, aptitude

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

• Good general standard of literacy and numeracy
• Keyboard/word processing skills
• RSA1 or RSA 2

• Significant previous experience of clerical work including data input.

• Good communication and interpersonal skills

Attitude, aptitude

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)