Service Improvement and Change Manager
London Borough of LewishamLondon
Overview
This is a local council role (full time) with London Borough of Lewisham based in London. The advertised salary is £60,633 to £62,742 per year. Applications close on 20 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Job Description
Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Are you a problem solver? Do you have experience coming up with innovative solutions to improving housing services? Are you someone that can collaborate with teams to deliver better services for residents?
What’s the role?
Join us to lead service improvement and change projects across the Housing Directorate to support Lewisham to deliver better services for residents. You will be working collaboratively and at pace with teams to find solutions for some of the Council’s most tricky and complex problems, whether that be in our repairs, homelessness or resident engagement services.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
You will be a problem solver who can find solutions to tricky issues that often cut across multiple teams. You will use knowledge of service design and project management methodology to put residents first and motivate multi-disciplinary teams to improve how we are delivering services. You will have confidence tackling different issues and will use strong analytical skills to communicate issues and potential solutions to senior leadership. You will provide strategic leadership and direction to secure commitment to change by engaging different audiences.
Location
The job is primarily based in our Lawrence House office in Catford, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis. We expect any applicants to be willing to be in the office at least 2 days a week.
Special conditions
- Project management qualification or equivalent experience
The recruitment process is anonymous and we don’t accept CVs.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact Katherine.hawthorn@lewisham.gov.uk
Please click here to view the Job Description and Person Specification
Salary
£60,633 - £62,742 per annum (PO7)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council reserves the right to close adverts early if there is a large response.
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How this role compares
We hold 158 council vacancies in London that publish a salary, and their median advertised starting figure is £49,056. This role pays more than about 84% of them.
There are 4,945 council roles open across the UK on GovJobs right now, 232 of them in London.
You have 21 days left to apply. Council adverts we hold typically run for around 26 days, so this is about the usual amount of time.
London Borough of Lewisham has 16 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Lg Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 26 Aug 2026, 11:14. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Lg Jobs. Applications stay on the official employer or source website, not on GovJobs.