Service Practitioner
NHS EnglandNationally, LS1 4AP, Yorkshire and the Humber
Overview
This is a NHS role (permanent) with NHS England based in Nationally, LS1 4AP. The advertised salary is £49,387 to £56,515. Applications close on 9 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
Collaboration Services
We deliver secure, user-focused digital platforms that enable collaboration and communication across health and social care. This includes a national communications platform with 1.7 million active users, ensuring the NHS workforce maximises technology to boost productivity. We simplify and enhance our external digital presence through a reliable, secure CMS-driven website experience, and provide NHS Futures - a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions.
Be part of a multi-disciplinary team, playing a role in delivering the new NHS.net Service to support internal and external customers of NHS England.
- Work with relevant product and technical teams to maintain service documentation as required.
- Facilitate incident management and escalation processes on the service.
- Identify ways to improve internal processes to increase the efficiency of the service and share knowledge across the team.
- Become an SME for NHS.net Connect Service Operations focusing on DCB1596 secure email accreditations and migration support.
NHS England has a wide range of statutory functions, responsibilities and regulatory powers. These are focused on supporting the wider NHS to deliver high quality care, as well as doing those things that are best done once for the whole NHS.
Our staff bring expertise across clinical, operational, commissioning, technology, data science, cyber security, software engineering, education, and commercial specialisms -- enabling us to design and deliver high-quality NHS services.
In March 2025, the Government announced that NHS England and the Department of Health and Social Care will increasingly merge functions, ultimately leading to NHS England being fully integrated into the department.
If you currently work within the NHS and if successful at interview, we will initiate an Inter Authority Transfer (IAT) via the Electronic Staff Record (ESR).This retrieves key data from your current or previous NHS employer to support onboarding, including competency status, Continuous Service Dates (CSD), and annual leave entitlement. You may opt out at any stage of the process.
Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in our offices.
Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
We cannot offer visa sponsorship for any vacancies.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.
Knowledge & Experience
- Knowledge of working in a Service Management environment
- Knowledge of the ITIL framework and how this is applied
- Ability to work under pressure to tight deadlines and deliver high quality material right first time
- Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment
- Service level management
- Change management
- Supplier management
- Incident management
- ITIL Foundation v4 or equivalent experience
- ITIL Collaborate, Assure & Improve or ITIL Monitor, Support & Fulfil or equivalent experience
Knowledge & Experience
- Knowledge of working in a Service Management environment
- Knowledge of the ITIL framework and how this is applied
- Ability to work under pressure to tight deadlines and deliver high quality material right first time
- Proven ability to prioritise and organise a large busy workload, planning activities for self and others in a fast-paced environment
- Service level management
- Change management
- Supplier management
- Incident management
- ITIL Foundation v4 or equivalent experience
- ITIL Collaborate, Assure & Improve or ITIL Monitor, Support & Fulfil or equivalent experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
NHS England
Address
Any NHS England Office
Nationally
LS1 4AP
United Kingdom
Employer's website
https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)
Employer name
NHS England
Address
Any NHS England Office
Nationally
LS1 4AP
United Kingdom
Employer's website
https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)
How this role compares
We hold 259 NHS vacancies in Yorkshire and the Humber that publish a salary, and their median advertised starting figure is £32,073. This role pays more than about 75% of them.
There are 3,997 NHS roles open across the UK on GovJobs right now, 342 of them in Yorkshire and the Humber.
You have 10 days left to apply. NHS adverts we hold typically run for around 13 days, so this is about the usual amount of time.
NHS England has 19 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 27 Aug 2026, 01:00. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.