Team Leader

As a team leader, you’ll oversee the work of the whole team and ensure they deliver high-quality support to people using our service, working in partnership with other professionals and agencies. Direct support shifts will be undertaken as part of the induction process and if needed from time to which will enable you to both observe practice, and coach and mentor the team.

Responsibilities include formal supervision of staff, administering medication, assistance with rota planning, support with training and sickness management, and take on a key role, such as health and safety co-ordinator, or medication co-ordinator.

Flexibility is required to meet the needs of the service.

This role does not routinely require working Bank holidays or weekends. However, where a weekend day is worked, a day off in lieu will be provided during the week

Waking night checks will also need to be completed on a small number of occasions throughout the year.

A key aspect of the role is promoting good practice and consistently high standards of support through the provision of formal supervision to nominated junior staff, in line with organisational policies and procedures.

Participation in the continuous improvement of service quality is essential, including developing robust support plans, ensuring their effective implementation and regular review, and completing audit processes aimed at enhancing the experience of the people we support.

• An NVQ, QCF or RQF Level 3 qualification (or equivalent) in care is essential to this role, and you will be encouraged and supported to undertake an RQF Level 4 qualification.
• Good communication skills, both written and verbal are essential to this role, as you will be required to liaise with social workers and families and other professionals involved with the people using our service.
• Previous experience of working with people with disabilities, and knowledge of safeguarding and CQC standards are essential.
• The ability to reflect on your own experiences and practice to build professional relationships with people we support, family carers and other agencies, in order to understand the needs and rights of disabled adults.
• To always be aware of risks and how they can be minimised ensuring the health and safety of colleagues and the people you support.

Desirable

• Experience in conflict resolution, working within budgets set and having to make decisions under pressure.
• Ability to travel to sites within the service.

We offer fantastic opportunities for you to grow and develop in your role, with excellent career prospects. You will be well-supported by an experienced management team and be part of a wider, knowledgeable team of supportive colleagues. You will also be making a positive difference to others.

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is Level 9. Please locate the job profile here:

Job profiles - Health and social care

To hear more about this opportunity please contact Anita Trowbridge 07812 324361 for an informal discussion about the role.

Interview Date: 4 November 2026

Benefits of working for us

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Secondment

This role is open to secondments for eligible employees who work for HCC. If you wish to apply on a secondment basis, you must have your line manager’s approval before submitting your application. You will be asked to confirm this within your application form. If you are not eligible for a secondment (e.g., you are currently on a fixed‑term contract that would end before this positions ends) or you indicate that your manager cannot support a secondment, your application will be considered on a fixed‑term contract basis instead.

We are changing

Hertfordshire County Council is undergoing Local Government Reorganisation (LGR), creating a unique opportunity to help shape the future of local services. To find out more, visit https://www.hertfordshire-lgr.co.uk/

Disability Confident

We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding

This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

English Fluency

The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.