Transport Support and Enforcement Officer (TSE1)

Security, Policing and Enforcement Directorate (SPE) is responsible for shaping Transport for London’s (TfL) approach to safety, security, policing and enforcement across the transport network. The Directorate works to protect customers, colleagues and the wider London community by delivering enforcement, safeguarding and security services, while ensuring that regulations are applied fairly, consistently and proportionately. Through this work, SPE supports TfL’s purpose of moving London safely, inclusively and sustainably for everyone who lives in, works in or visits the city

SPE Operations provides a professional, highly visible compliance and enforcement service across the breadth of TfL services. As a Transport Support and Enforcement Officer (TSE) you will be providing a reassuring visible presence, enforcing the rules and the regulations of our services. As part of this role, you may carry out specific enforcement duties, for example carrying out vehicle checks or checking passengers’ tickets. The role works with security and enforcement teams across TfL, as well as alongside our policing partners, local authorities and other non-TfL enforcement teams, contributing to the delivery of a safe, secure and reliable transport network.

You will be the sort of person who welcomes a challenge, shows strong resilience and someone who can defuse potentially difficult situations. You will be confident, firm, assertive, empathetic, and use initiative and sound judgement, to make informed decisions. Most of all, you will be the sort of person who wants to make a real difference, contributing to making our network a safe environment for all our users.

This role has a varied shift pattern, which may include working weekends, nights, and bank holidays (rosters are always subject to change).

Please note that due to the nature of this role, you may encounter situations which involve violence and aggression either aimed at you, colleagues that you work with, or between members of the public. You may also encounter situations which raise safeguarding concerns (such as situations involving children and vulnerable adults) where you will be required to act in support of the individuals involved.

We encourage open communication about any challenges you face and have a well-established support system in place to assist you - including comprehensive training that includes trauma-informed practices and self-care strategies, access to our Employee Assistance Program (EAP) and a wide range of mental health support and wellbeing resources.

For more information about this aspect of the role, contactour[HighVolumeCampaigns@tfl.gov.uk](mailto:HighVolumeCampaigns@tfl.gov.uk)

Key Accountabilities

• Patrolling the full breadth of TfL services, providing a highly visible uniformed presence and reassurance, to our customers and colleagues that enhances the feeling of safety and security.
• Enforcing the rules, regulations and legislation that relates to the use of our transport services, road network, premises and assets.
• Providing high levels of customer service to members of the public and the users of TfL service.
• Responding to unplanned incidents, that may cause service disruption or present a safety or security issue, taking direction from the TfL control rooms
• Supporting any activity that is relevant to maintaining the safety and security of all TfL premises, assets and services, as directed from time-to-time by TfL
• Work closely with a wide range of stakeholders, including other frontline colleagues, enforcement teams, the Metropolitan Police Service, City of London Police, the British Transport Police and other enforcement agencies including colleagues and partners from other (non TfL) transport services as well as Network Rail.
• Able to role model Professional Standards and values, acting with honesty and integrity and embracing the TfL values. You will only do what is Proportionate, Lawful, Accountable, Necessary and Ethical (PLANE) in all situations
• Attending court to provide evidence (when required and training provided

Skills Knowledge and Experience

[Skills, Knowledge and Experience PDF – Please open](https://esos-my.sharepoint.com/:w:/g/personal/paul_lewington_pertemps_co_uk/IQCMIfxWe-CwQ6xZD70AtBD4AX5kgJ91Qkt9qUGQ330ATS0?e=hsLEvD)

Application and Assessment Process

The recruitment process consists of three stages. You will need to pass each stage to progress onto the next:

Stage 1: Online Application form and screening questions

Stage 2: Online Tests

Stage 3: Assessment centre consisting of scenario and competency-based interview. Please note, you must pass the SBI to proceed to the Competency based Interview.

Please note it will take 10-14 days after the final assessment event to hear the outcome.

The tests will be sent out via panpowered.com (Talogy). You will have 7 days (168 hours) in which to complete from the date and time it was sent. If you have not received the email within 48 hours of applying (excluding weekends), please check your junk/spam emails. If you are unable to locate your invite, please contact the Recruitment Team on the contact details provided at the bottom of this job description.

No extensions will be granted, therefore If you are unable to complete your test within the 7 days, we would advise you to refrain from submitting your application at this time. If you do not complete the tests within 7 days of receiving the email, you will be automatically removed from the process.

Please note: If you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

Please note it will take 10-14 days after the final assessment event to hear the outcome.

Attending an Assessment Centre

Please note: If you do not attend your scheduled assessment centre you will not be permitted to rebook another assessment. In addition, you are required to bring your proof or right to work to your assessment centre. Failure to bring these documents on the day will result in you being turned away and you will be withdrawn from the campaign. Full details of what you need to bring will be detailed in your interview confirmation.

Campaign Timetable

The campaign is running to a very specific delivery timescale as determined by the business and there will only be enough slots for the number of candidates invited. Dates for the Assessment Centre will be opened on an ongoing basis, therefore if there are no slots available, please check again the following day. You are therefore encouraged to schedule into an assessment event as early as possible. If you do not book an assessment, you will be withdrawn from the campaign.

Candidate Charter

You can download a copy of the Candidate Charter [here](https://esos-my.sharepoint.com/personal/alfie_gibbs_pertemps_co_uk/_layouts/15/onedrive.aspx?id=/personal/alfie_gibbs_pertemps_co_uk/Documents/Candidate%20Charter%20V14%2008-08-25.pdf&parent=/personal/alfie_gibbs_pertemps_co_uk/Documents&ga=1).

This outlines our commitment to you as a candidate by providing insight into our recruitment process. It also outlines our expectations with regards to your engagement with us, to ensure that you receive the best recruitment experience possible, as we believe you should know the standards of service you can expect from us. You must read this document prior to submitting your application in order to understand every aspect of the process.

Reasonable Adjustment Process

If you require reasonable adjustments, you must notify the recruitment at least 48 hours (excluding weekends) prior to your scheduled assessment event to allow us to accommodate your requirements. You will then be sent a confirmation email which you will need to bring to your assessment. If you fail to bring this on the day your adjustments will not be granted, and you will be unable to re-book. We will consider that you are the expert regarding your own requirements, and we will consider all requests fairly within the context of the role.

Please note: The online test is a timed test, therefore if you require any reasonable adjustments to be made in order to assist you, then you will need to advise us before you begin the test. Requests for reasonable adjustments cannot be made after the test has been started.

Please take the time to read the Disability Charter [here](https://esos-my.sharepoint.com/:b:/g/personal/stuart_simpson_pertemps_co_uk/IQDXpBx1Izb2QZ8RltOyxWiRAX64xQXYp0GXqJAxxGucDbc?e=EfllkN).

Notice of Cancellation

We require you to give a minimum of 48 hours’ notice of cancellation or re-schedule. Non-attendance at your Assessment Event may lead to your application being withdrawn.

Please note: There are only enough assessment slots for the number of candidates invited, therefore if you are unable to attend on your scheduled day, you will be placed on a waiting list in case a cancellation arises. We would therefore encourage you to check you can make an appointment before booking. Subsequent cancellation will lead to your application being withdrawn. If you do not follow the process outlined in the Candidate Charter, you risk being withdrawn from the campaign.

Feedback

Due to the volume of applications, we are unable to provide any feedback.