Ward Clerk- AMU/SDEC
Mid and South Essex NHS Foundation TrustChelmsford, CM11RT, East of England
Overview
This is a NHS role (fixed-term) with Mid and South Essex NHS Foundation Trust based in Chelmsford, CM11RT. The advertised salary is £25,760. Applications close on 2 September 2026. GovJobs has indexed this vacancy from its official source — use the apply button to view the full advert and apply directly.
Job description
We are seeking an organised, proactive, and customer-focused individual to join our Acute Medical Unit (AMU) and Same Day Emergency Care (SDEC) team. This role is essential in supporting the smooth running of the unit, ensuring that patients experience an efficient, safe, and welcoming journey from arrival to discharge.
As a key administrative member of the team, you will maintain accurate patient information, manage clinic and ward activity, and provide essential support to clinical staff. You will be the first point of contact for patients and visitors, handling enquiries, coordinating appointments, updating systems such as Careflow, Lorenzo, and Teletracking, and ensuring all administrative processes are completed to a high standard.
The postholder will work collaboratively with colleagues across the unit, demonstrating strong communication skills, attention to detail, and the ability to work independently in a fast-paced environment. You will contribute to the overall efficiency of AMU/SDEC by managing patient documentation, supporting data quality, maintaining stock levels, and ensuring adherence to Trust policies and procedures.
This is a rewarding role for someone who enjoys helping others, thrives under pressure, and is committed to delivering excellent service within a dynamic healthcare setting
***Please note this post is a 6 month Fixed Term Contract and we are unable to sponsor the post***
In this fast-paced and rewarding role, you'll be at the heart of the Acute Medical Unit and Same Day Emergency Care service--supporting patients, assisting clinical teams, and helping to keep the department running smoothly. Every day brings new challenges and opportunities to make a meaningful difference in the patient journey.
- Play a key role in creating a smooth, welcoming experience for all patients entering the AMU/SDEC.
- Keep our clinical teams running efficiently by maintaining accurate patient information across Careflow, Lorenzo, and Teletracking.
- Support patient care by preparing and organising notes, managing referrals, and ensuring appointments are booked promptly.
- Be the friendly first point of contact--handling enquiries, providing information, and helping patients navigate their visit.
- Work closely with staff across the unit, helping to keep communication flowing and ensuring daily operations run seamlessly.
- Take ownership of essential administrative tasks, including filing, updating activity data, managing stock, and coordinating transport when needed.
- Contribute to a safe, well-organised environment by upholding confidentiality, data accuracy, and Trust policies.
Our ambition is to deliver excellent local and specialist services, to improve the health and well being of our patients, and provide a vibrant place for staff to develop, innovate and build careers.
We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.
Are you looking for an exciting role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
No VISA sponsorship available for this role
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Are you looking for an exciting role using your unique qualities, then we want to hear from you.
For full details about this varied and rewarding role, please see attached job description.
We look forward to your application.
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
No VISA sponsorship available for this role
Please be aware that we reserve the right to close this vacancy early if we receive a suitable number of applications.
Qualifications and Knowledge
- Good general education (e.g., GCSEs or equivalent), including English and Maths.
- Knowledge of basic administrative procedures and office practices.
- Understanding of confidentiality, data protection, and accurate data handling
- NVQ Level 2/3 in Business Administration or equivalent qualification.
- Knowledge of medical terminology
- Familiarity with Trust systems such as Careflow, Lorenzo, or Teletracking
- Experience in an administrative or customer-facing role
- Experience managing and maintaining records or data entry
- Previous experience working in a healthcare or hospital environment.
- Experience supporting clinical teams or working in a reception/front-of-house role
- Experience booking appointments or scheduling patient pathways
Qualifications and Knowledge
- Good general education (e.g., GCSEs or equivalent), including English and Maths.
- Knowledge of basic administrative procedures and office practices.
- Understanding of confidentiality, data protection, and accurate data handling
- NVQ Level 2/3 in Business Administration or equivalent qualification.
- Knowledge of medical terminology
- Familiarity with Trust systems such as Careflow, Lorenzo, or Teletracking
- Experience in an administrative or customer-facing role
- Experience managing and maintaining records or data entry
- Previous experience working in a healthcare or hospital environment.
- Experience supporting clinical teams or working in a reception/front-of-house role
- Experience booking appointments or scheduling patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road,
Chelmsford
CM11RT
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
Employer name
Mid and South Essex NHS Foundation Trust
Address
Broomfield
Court Road,
Chelmsford
CM11RT
United Kingdom
Employer's website
https://www.mse.nhs.uk (Opens in a new tab)
How this role compares
We hold 351 NHS vacancies in East of England that publish a salary, and their median advertised starting figure is £33,677. This role pays less than about 89% of them.
There are 3,997 NHS roles open across the UK on GovJobs right now, 425 of them in East of England.
You have 3 days left to apply. NHS adverts we hold typically run for around 13 days, so this is a shorter window than usual.
Mid and South Essex NHS Foundation Trust has 31 other vacancies open on GovJobs, with a breakdown of what they pay and the kinds of roles they recruit for.
These figures are calculated from the vacancies GovJobs currently holds, not from official pay statistics. They are a guide to the market, not a valuation of this post.
How to apply
GovJobs does not take applications or send your details to the employer. Use the apply button to open the official Nhs Jobs advert, then check the employer's instructions, attachments, person specification and closing time before applying.
This listing was last checked on 28 Aug 2026, 11:01. If the official advert has changed or closed, report it and we will review the listing.
Why this listing is on GovJobs
GovJobs indexes public-sector vacancies from official sources, normalises the title, employer, location, salary and deadline, and links back to the source so you can verify the advert yourself.
The source for this role is Nhs Jobs. Applications stay on the official employer or source website, not on GovJobs.