Police Community Support Officer

As a PCSO with BTP, you will protect and serve the railway environment, helping to reduce disruption, prevent crime, and improve public confidence. This is a unique and varied role where no two days are the same.

• Conduct visible patrols across stations and the rail network.
• Support victims and provide reassurance to the public.
• Assist with minor investigations and intelligence gathering.
• Help manage security threats and incidents.
• Build strong relationships within communities and partner organisations.
• Support Police Officers in operational policing activity.

Unlike many Home Office forces, BTP PCSOs are trained and equipped with handcuffs, giving you an enhanced role within operational policing.

What We’re Looking For

• Are resilient and calm under pressure.
• Demonstrate excellent customer service skills.
• Have strong communication and interpersonal ability.
• Are passionate about supporting communities and building trust.
• Can work effectively as part of a team.

You must be prepared to work shifts, including weekends and bank holidays.

Locations

We are recruiting PCSOs within B Division, including locations such as Stratford, Kings Cross, Liverpool Street, Waterloo, Euston and other stations across the network.

• Salary: £28,486.92 per year
• £4,613.61 London allowance
• Shift allowance up to 20 percent (minimum 15 percent after training)
• 28 days annual leave, rising to 30 with service
• Travel benefits
• Access to internal progression opportunities, including routes to become a Police Officer
• Ongoing learning and development through in-house talent and development teams
• Defined contribution pension scheme (administered by Royal London)

You will not be eligible to apply if:

• You have been unsuccessful at interview within the last 3 months for a BTP PCSO role.
• You have been unsuccessful in application or online testing within the last 3 months for PCSO, Police Officer or Special Constable roles.
• You have failed BTP vetting within the last 12 months.
• You have received a custodial or suspended sentence.
• You have been dismissed from a police force or are under investigation.
• You have a current CCJ, unmanaged IVA or unresolved bankruptcy.
• You do not have the right to work in the UK.
• You have not lived continuously in the UK for the past three years.
• You have tattoos considered offensive (visible tattoos assessed case by case).

All cautions, convictions and police involvement must be declared but will be assessed individually.

Want To Apply

Applying is straightforward, with all applications completed online. Click apply now and you will be redirected to our careers page to complete your application.

As part of the process, you will complete a Situational Judgement Test (SJT). If unsuccessful, you can reapply in three months.

We encourage you to attend a Recruitment Q&A session before applying to better understand the role.

This is an ongoing campaign. Successful applicants will be placed in a 12-month candidate pool and considered for vacancies as they arise.